How do we create a remote issue with specific issue key based on the custom field on a initiating issue?

General Questions
,
1

Originally asked by Samip K Banker on 30 August 2019 (original question)

We want create a remote issue with specific issue key based on the custom field on a initiating issue?

Project A (Initiating project)

 cusotmfield value : ABC\-123

Project B (Remote Project)

 project Key \= ABC

when we sync issue between Project A and B… we wnat to create ABC-123 in Project B… and not use the issue key for the issue in Project A?

Comments:

Francis Martens (Exalate) commented on 30 August 2019

If I understand the request correctly.

  • On A you have a customField - ‘Remote Key’
  • Exalate is triggered on A1 - creating issue B1 (on B) with issue key ABC-123
  • What is the method to have ‘Remote Key’ on A1 set to ‘ABC-123’

?

Samip K Banker commented on 30 August 2019

Francis:
We want to do 3 way sync…

Project A :

         ABC\-123 is created and will be synced to Project B

Project B :
B1 : where Remote Key = ABC-123
Once B1 is Approved for 3rd level sync then that issue will be synced to Project C

Project C : (project key will be ABC)
We want issue ABC-123 created that will be in sync with B1.…
Assumptions here is that ABC-123 will not be there in Project C.

Hope this helps to understand our need.
~Samip

2

Answer by Francis Martens (Exalate) on 02 September 2019

Keeping the issue key identical over the 3 issue trackers is an advanced configuration, and requires some expert knowledge.
Check the following document Is it possible to keep issue key same on both sides?

Instead of forcing the issue key to be the same there is an alternative: Work with a global key - which is applicable in all instances.

The idea here is that a custom field ‘Global Key’ is set to the issue key of the initiating issue.
So whenever an issue is created on Jira A - it gets the key AAA-123. This issue is then exalate towards Jira B, where the key is set to BBB-234 and the global key to AAA-123. Whenever that issue is exalated a second time to Jira C, the issue in C gets CCC-345 and global key AAA-123

Note that instead of AAA-123 you could also use a hyperlink

Whenever someone needs to communicate about this issue s/he will mention AAA-123

Would that work?