How can i update outgoing from JSD only on updates?

General Questions
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1

Originally asked by ben friedman on 20 October 2020 (original question)

Hi,

i have a ZD/JSD integration. tickets coming from ZD should get to JSD, and updates on the related tickets,should be sent from JSD to ZD.

however, tickets will also be created on JSD regardless. these tickets should not sync to ZD.

How can this bedone?

2

Answer by Juan Grases on 11 November 2020

To ensure that exalate won’t create tickets on ZD you can do this on the top of the ZD incoming script:

//ZD incoming script
if (firstSync) return;

Also make sure you don’t have a trigger on the JSD side as triggers are mean to automatically exalate issues that match a query.