Github "no options" for repositories

General Questions
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1

Originally asked by Lacey Keller on 28 July 2021 (original question)

Hi - I’ve configured my Github and Jira connectors, but whenever I try to make the connection, I see “no options” available for the repositories.

No Repository - Initiate Connection.mp4 (old community)
Github Authorization.mp4 (old community) No Repository - Accept Connection.mp4 (old community)

Comments:

Ariel Aguilar commented on 29 July 2021

Hi Lacey,

Possibly this GitHub only contains private repositories. If it’s the case, you should check the following document to make sure the Exalate proxy has all the permissions needed. See more info here:

https://docs.idalko.com/exalate/x/Twt1Aw

Kind regards,

Ariel

Lacey Keller commented on 29 July 2021

Ariel Aguilar Thanks so much for sending that. I have the configurations just like that … I did have to regenerate my token, which I think might be causing the issue?

All the repos are private in our account, so that’s definitely part of it.

Ariel Aguilar commented on 29 July 2021

Hi Lacey,

Now that you have re-generated the token, are you able to display repositories now?

Kind regards,

Ariel

Lacey Keller commented on 29 July 2021

Actually, it’s worse. I cannot login into the github exalate site.

Ariel Aguilar commented on 29 July 2021

Hi Lacey,

Please take a look to this:

https://docs.idalko.com/exalate/x/mQSOAQ

Kind regards,

Ariel

Lacey Keller commented on 29 July 2021

Thanks! That’s exactly what I am doing, but it’s not letting me in. And the token is right.

I am also the account owner for the repository.

Ariel Aguilar commented on 29 July 2021

If you use a different browser, would it happen the same? Do you have any password manager that might be affecting this login attempt?

Kind regards,

Ariel

Lacey Keller commented on 30 July 2021

I’ve tried opening it in different browsers and in incognito mode, just in case of stored cookies too. Still nada

Ariel Aguilar commented on 30 July 2021

Hi Lacey,

Are you trying to access with the token code? Could you please share a screenshot when it fails?

The token code length should be 40 characters long. Is it?

Kind regards,

Ariel

James Aman commented on 18 August 2021

Hello,

I encountered this same issue as Lacey but my organization has a mix of private and public repos. I attempted to create a new personal token with full `repo` and `admin:org` permissions but still received “No Options” when opening the repositories dropdown. I was able to get one step further by again regenerating another access token but this time with every permission available. With this second token I am able to see my personal repositories but not those of my org. Is the integration with Github still a supported feature?

2

Answer by Armando guerrero on 10 June 2022

Good Afternoon. I seem to be having this issue as well. I’m only on the first attempt to try and integrate in my environment for evaluation and I’m running into the same issue that the aforementioned people described. Is there still support for this?

3

Answer by Ariel Aguilar on 23 August 2021

Dear all,

If you are having problems to display GitHub repositories, we recently found a bug which can be sorted by raising a support case. We are currently working to apply the fix on next release.

You can submit a support request to our Service Desk directly.

Or just send an e-mail to support@exalate.com.

Kind regards,

Ariel