Originally asked by Javier Pozuelo on 12 April 2024 (original question)
The getLocalIssueKeyFromRemoteId
method does require a numeric ID as a parameter, so passing a non-numeric string like ServiceNow’s sys_id would not work. The method getLocalIssueKeyFromRemoteId
doesn’t work for Servicenow. I need to get the issue that has the incident parent ID value in a specific custom field on Jira Cloud.
The following request work in Postman, but I cannot make it work on Exalate.
{baseURL}/rest/api/3/search?jql="Incident_key"~"INC0011036"
“Incident_key” is the name of the Jira Cloud custom field that has the key of the ServiceNow incident to which it’s connected to.