Freshservice assets sync -> remote instance text field

Script Library
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1

This script retrieves the Assets associated with a Freshservice ticket and adds their details into a Jira Cloud text field. In this example I’ve used Jira Cloud, but you can sync the Assets into a text field on all issue trackers

Freshservice Assets:

image
image1424×419 36 KB

How FS assets would be displayed in JC Text field (Environment field):

image
image1047×663 44 KB

Script Overview

Fetch Ticket Info Including Assets

The script calls the Freshservice API

def response = httpClient.get("/api/v2/tickets/${ticketId}?include=assets")

Freshservice returns a "ticket" object with an "assets" array inside.

Extract the Associated Assets

All associated assets are stored under:

ticket.assets

Each entry typically includes fields such as:

  • name,display_id, description, ci_type_id, created

Build a Text Block with StringBuilder

The script uses a StringBuilder to format the asset details cleanly for Jira.

Important:
Different Freshservice instances expose different asset fields depending on configuration, asset schema, and CI types.
To see your asset fields, call:

freshserviceURL/api/v2/tickets/${ticketId}?include=assets

Check the fields available under each asset object, and update the StringBuilder section to include the fields you want Jira to display.

Final Solution

Freshservice Outgoing sync

def response = httpClient.get("/api/v2/tickets/${entity.key}?include=assets")
def ticket = response.ticket
def assets = ticket.assets
//debug.error(assets.toString())
def sba = new StringBuilder()

if (assets && !assets.isEmpty()) {
    sba.append("\n\n---\nAssociated Assets\n\n")

assets.each { asset ->
    sba.append("• *Name:* ${asset.name ?: 'N/A'}\\n")
    sba.append("  - *Description:* ${asset.description ?: 'N/A'}\\n\\n")
}

}
replica.assets = """
${replica.assets
 ?: ''}

${sba.toString().trim()}
""".stripIndent()

Jira Cloud Incoming sync

I have used the environment field, but you can use a text field of your choosing.

issue.environment = replica.assets

Version

This script is currently working on version 5.29