Failing to transition because the transition found by algorithm `Start Progress` is no longer available for current step `Open`

General Questions
, , , ,
1

Originally asked by D N on 06 July 2023 (original question)

We have pages and pages of errors with the same error message with our Jira Service Management to Zendesk connection:

Failing to transition because the transition found by algorithm `Start Progress` is no longer available for current step `Open` (1) Please contact Exalate Support Available transitions: `Open`, `Pending Info`, `Waiting for Customer`, `Close Issue`

This has been a problem since the beginning and we never got it resolved. Any help would be appreciated.

2

Answer by Jillani Fazal on 06 July 2023

Hi DN,

This is Jillani and thank you for connecting with us.

Please refer to this article: How to fix a transition error (old community)

Also, Alex will be connecting with you on this ticket: EASE-24173, please check if the above shared link is helpful, in case of any issue you can communicate on the ticket. Thank you!