Exalate is giving timeouts

Originally asked by Wim van den Boogaard on 22 January 2021 (original question)


Two Jira / Azure DevOps connections are setup.
The production one where all business activities are and a Test setup to tryout stuff like tuning the sync rules.

The Jira Test setup is a copy of the production one.

This Jira is giving timeouts

java.net.SocketTimeoutException: Read timed while making a request to a remote server.

How can this be resolved?

I already tried deleting the connections and creating new ones.

The production one is working correctly.

please advice.