I have run this by our team and some of them have experienced this issue before. A workaround to the issue is to disable and enable the Exalate addon in order to force the cache to be cleared. I am not sure if a Jira restart is a feasible option here, but if it is, that would be recommended as well.
Can you please let me know the outcome.
Thanks
Majid
Comments:
Bhakti Prasad Panda commented on 22 March 2022
Hello Syed,
No luck in the disabling and enabling the plugin from Jira. Still its showing the same error. Restart was happened after i added those scripts and jar files in mentioned location.
Please confirm if i need to disable the plugin, restart the server and then enable the plugin. If so, then for future issues we can’t just restart the server like that to clear cache.