Hello,
I am currently facing an issue with my Exalate Config
I don’t know if I get it properly.
I have set a connection between two projet in my instance but it’s not working properly
Cab you perhaps help with this issue?
Outgoing Config :
replica.key = issue.key
replica.type = issue.type
replica.assignee = issue.assignee
replica.reporter = issue.reporter
replica.summary = issue.summary
replica.description = issue.description
replica.labels = issue.labels
replica.comments = issue.comments
replica.resolution = issue.resolution
replica.status = issue.status
replica.parentId = issue.parentId
replica.priority = issue.priority
replica.attachments = issue.attachments
replica.project = issue.project
replica.issueLinks = issue.issueLinks
//common fields
replica.project.versions = []
replica.project.components = []
replica.customFields.“Temps de résolution (en mn)” = issue.customFields.“Temps de résolution (en mn)”
replica.customFields.“Durée d’indisponibilité (en mn)” = issue.customFields.“Durée d’indisponibilité (en mn)”
replica.customFields.“Date de résolution” = issue.customFields.“Date de résolution”
replica.customFields.“Crise” = issue.customFields.“Crise”
if (issue.project?.key == “Proj1”) {
replica.customFields.“Temps d’intervention exploitant (en mn)” = issue.customFields.“Temps d’intervention exploitant (en mn)”
replica.customFields.“Domaine” = issue.customFields.“Domaine”
replica.customFields.“Root Cause Incident” = issue.customFields.“Root Cause Incident”
replica.customFields.“Sévérité” = issue.customFields.“Sévérité”
replica.customFields.“Motif Canceled” = issue.customFields.“Motif Canceled”
replica.customFields.“Date et heure de détection” = issue.customFields.“Date et heure de détection”
replica.customFields.“[Root] cause de l’incident” = issue.customFields.“[Root] cause de l’incident”
replica.customFields.‘Asset’ = issue.customFields.‘CM Composant’
replica.customFields.“Projet demandeur” = issue.customFields.“Projet demandeur”
}else if (issue.project?.key == “Proj2”) {
replica.customFields.“Temps d’intervention ( en mn)” = issue.customFields.“Temps d’intervention ( en mn)”
replica.customFields.“Domaine impacté” = issue.customFields.“Domaine impacté”
replica.customFields.“Date et heure de Détection” = issue.customFields.“Date et heure de Détection”
replica.customFields.“Type root cause” = issue.customFields.“Type root cause”
replica.customFields.“Séverité” = issue.customFields.“Séverité”
replica.customFields.“Motif annulation” = issue.customFields.“Motif annulation”
replica.customFields.“Description root cause” = issue.customFields.“Description root cause”
replica.customFields.‘Asset’ = issue.customFields.‘Asset’
replica.customFields.“Projet demandeur” = issue.customFields.“Projet demandeur”
replica.customFields.“Environnement(s) de détection” = issue.customFields.“Environnement(s) de détection”
}
Incoming Config
if(firstSync && replica.project.key == “proj2”){
issue.projectKey = “proj1”
issue.typeName = nodeHelper.getIssueType(replica.type?.name, issue.projectKey)?.name ?: “Incident”
issue.customFields.“Projet demandeur”.value = ‘proj2’
syncHelper.syncBackAfterProcessing()
}
if(firstSync && replica.project.key == “proj1”){
issue.projectKey = “proj2”
issue.typeName = nodeHelper.getIssueType(replica.type?.name, issue.projectKey)?.name ?: “Incident”
issue.customFields.“Projet demandeur”.value = ‘proj1’
syncHelper.syncBackAfterProcessing()
}
def Valid_Assets = [‘DEDO’, ‘SEL’, ‘SIG’, ‘SIMS NL+’, ‘VADCOM’, ‘TST’, ‘APP’, ‘Distributeurs’]
def Valid_Composant = ‘Comutitres - Exploitation - SI’
def ValidSousSomposants = [‘DEDO - BO’, ‘DEDO - FO’, ‘DEDO - Infra AWS’, ‘DEDO - Infra OVH’, ‘DEDO - Crowdhandler’, ‘SEL - BO’, ‘SEL - FO’, ‘SEL - Infra Contralia’, ‘SEL - Batch’, ‘SEL - Ordonnancement’, ‘SIG - Apache’, ‘SIG - BDD’, ‘SIG - Flux’, ‘SIG - Haproxy’, ‘SIG - IHMC’, ‘SIG - WEBLOGIC’, ‘SIG - Ordonnancement’, ‘SIMS NL+ - Facturation’, ‘SIMS NL+ - Flux de validations’, ‘VADCOM - Infra AWS’, ‘VADCOM - BDD’, ‘VADCOM - Flux’, ‘APP - Microservice’, ‘APP - File RabbitMQ’, ‘APP - Gateway API’, ‘APP - BDD’, ‘TST - Infra Worldline’, ‘TST - Certificats’, ‘TST - Flux’, ‘Distributeurs - Back’, ‘Distributeurs - BDD’, ‘Distributeurs - Front’, ‘Distributeurs - Application mobile’]
def baseurl = “https://tototata.atlasian.net/browse/”
issue.summary = replica.summary
issue.attachments = attachmentHelper.mergeAttachments(issue, replica)
issue.labels = replica.labels
issue.description = replica.description
issue.issueLinks = replica.issueLinks
/link//issue.comments = commentHelper.mergeComments(issue, replica)
/*issue.comments = commentHelper.mergeComments(issue, replica, {
it.executor = nodeHelper.getUserByEmail(it.author?.email)
})
*/
// On est proj1 on va copier vers
if (replica.project?.key == “proj1”) {
issue.customFields.“Temps d’intervention ( en mn)”.value = replica.customFields.“Temps d’intervention exploitant (en mn)”.value
issue.customFields.“Domaine impacté”.value = replica.customFields.“Domaine”?.value?.value
issue.customFields.“Séverité”.value = replica.customFields.“Sévérité”?.value?.value
issue.customFields.“Motif annulation”.value = replica.customFields.“Motif Canceled”?.value?.value
issue.customFields.“Date et heure de Détection”.value = replica.customFields.“Date et heure de détection”.value //10240 Date et heure de Détection
if(replica.status.name == “Résolu”){
issue.customFields.“Type root cause”.value = replica.customFields.“Root Cause Incident”?.value?.value
issue.customFields.“Description root cause”.value = replica.customFields.“[Root] cause de l’incident”?.value
issue.customFields.“Date de résolution” = replica.customFields.“Date de résolution”
issue.customFields.“Temps de résolution (en mn)” = replica.customFields.“Temps de résolution (en mn)”
issue.customFields.“Durée d’indisponibilité (en mn)” = replica.customFields.“Durée d’indisponibilité (en mn)”
issue.customFields.“Temps d’intervention ( en mn)” = replica.customFields.“Temps d’intervention ( en mn)”
issue.customFields.“Crise” = replica.customFields.“Crise”
}
/link//issue.customFields.“Ticket CEP”.value = replica.customFields.“Ticket CEP”?.value
//Define two fields that exists only in proj2 project : “Catégorisation”, “Environnement(s) de détection”
if (firstSync && replica.project?.key == “proj1”){
issue.customFields.“Environnement(s) de détection”.value = “PRODUCTION”
issue.customFields.“Catégorisation”.value = “A définir”
}
//Synchro de reporter et Assignee
def Reporterdefault = nodeHelper.getUser(“xxxxxxxxxxxxxxxx-xxxxx-xxxxx-xxxxxxx”)
def Rapporteur1 = nodeHelper.getUser(replica.reporter?.key)
if(Rapporteur1 != Reporterdefault){
issue.reporter = nodeHelper.getUser(replica.reporter?.key)
}
def assignee = nodeHelper.getUser(replica.assignee?.key)
if (nodeHelper.isUserAssignable(issue.projectKey, assignee)){
issue.assignee = assignee
}else{
if (!issue.assignee) { // Check if there’s no current assignee
issue.assignee = nodeHelper.getUserByEmail(“tata@tata”) // Assign to Exalate user
}
}
//commments merge
replica.addedComments.each { it.executor = nodeHelper.getUser(it.author?.key) }
replica.changedComments.each { it.executor = nodeHelper.getUser(it.updateAuthor?.key) }
issue.comments = commentHelper.mergeComments(issue, replica, { it })
//Synchronisation des etats et transitions de workflow pour premiere connexion
if(firstSync && replica.project?.key == “proj1” && replica.status.name == “Work in progress”){
workflowHelper.transition(issue, “Investiguer”)
}else if(firstSync && replica.project?.key == “proj1” && replica.status.name == “Pending”){
workflowHelper.transition(issue, “En attente”)
}else if(firstSync && replica.project?.key == “proj1” && replica.status.name == “Résolu”){
workflowHelper.transition(issue, “Résoudre”)
}
//Synchronisation des etats et transitions de workflow
// Replica = proj1
// Issue = proj2
// Issue = Workflow de proj2
if(!firstSync && replica.project?.key == “proj1”){
if(issue.status.name == “Ouvert” && replica.status.name == “Work in progress”){
workflowHelper.transition(issue, “Investiguer”)
/link//issue.setStatus(“En cours”)
}else if(issue.status.name == “Ouvert” && replica.status.name == “Canceled”){
workflowHelper.transition(issue, “Annuler”)
}else if(issue.status.name == “Ouvert” && replica.status.name == “Résolu”){
workflowHelper.transition(issue, “Résoudre”)
}else if(issue.status.name == “Ouvert” && replica.status.name == “Pending”){
workflowHelper.transition(issue, “En attente”)
// }else if(issue.status.name == “Completed” && replica.status.name == “Résolu”){
// workflowHelper.transition(issue, “Re-ouvrir”)
}else if(issue.status.name == “Completed” && replica.status.name == “Work in progress”){
workflowHelper.transition(issue, “Re-ouvrir”)
// Thread.sleep(400)
// workflowHelper.transition(issue, “Investiguer”)
} else if(issue.status.name == “En cours” && replica.status.name == “Résolu”){
workflowHelper.transition(issue, “Résoudre”)
}else if (issue.status.name == “En cours” && replica.status.name == “Pending”) {
workflowHelper.transition(issue, “En attente”)
/link//issue.setStatus(“En attente”)
}else if (issue.status.name == “En cours” && replica.status.name == “Canceled”) {
workflowHelper.transition(issue, “Annuler”)
}else if(issue.status.name == “Resolved” && replica.status.name == “Closed”){
workflowHelper.transition(issue, “Terminer”)
}else if(issue.status.name == “Resolved” && replica.status.name == “Work in progress”){
workflowHelper.transition(issue, “Retour au Travail en cours”)
}else if(issue.status.name == “En attente” && replica.status.name == “Work in progress”){
workflowHelper.transition(issue, “Investiguer”)
}else if(issue.status.name == “En attente” && replica.status.name == “Canceled”){
workflowHelper.transition(issue, “Annuler”)
}
}
if(issue.customFields.“Projet demandeur”.value == null){
issue.customFields.“Projet demandeur” = replica.customFields.“Projet demandeur”
}
//Annuler les tickets dont l’asset n’est plus une asset de l’equipe proj2
def sourceParent = replica.customFields.‘CM Composant’?.value?.parent?.value
def sourceChild = replica.customFields.‘CM Composant’?.value?.child?.value
def Ticket_master = issue.customFields.“Projet demandeur”?.value
// def childV = parentValue + “-” + childValue
// def parentOption_valid = nodeHelper.getOption(issue, 10140L, Valid_Composant)
// def childOption_valid = parentOption_valid?.childOptions.find{}
//if ((sourceParent != Valid_Composant || (childOption_valid != Valid_sous_composants))&& issue.status?.name != “Annulé”)
def remoteIssueUrl = baseurl + replica.key
// Si Ticket_Master = proj1 alors on est dans un incident proj2 et vice versa
if(Ticket_master)
{
if ((sourceParent != Valid_Composant || !ValidSousSomposants.contains(sourceChild)) && issue.status?.name != “Annulé” && Ticket_master == ‘proj1’)
{
issue.customFields.‘Motif annulation’.value = “Erreur de routage”
workflowHelper.transition(issue, “Annuler”)
issue.comments = commentHelper.addComment(“On annule l’incident car l’Asset de ticket CEP n’est pas compatible avec ce projet”, issue.comments)
issue.customFields.“Ticket CEP”.value = null
Thread.sleep(2000)
syncHelper.unExalateAfterProcessing()
}
else if ((sourceParent != Valid_Composant || !ValidSousSomposants.contains(sourceChild)) && issue.status?.name != “Canceled” && Ticket_master == ‘proj2’)
{
}
else
{
if (sourceChild) {
def (parentValue, childValue) = sourceChild.split(“-”).trim()
def parentOption = nodeHelper.getOption(issue, 10291L, parentValue)
def childOption = parentOption?.childOptions.find{it.value == childValue}
issue.customFields.‘Asset’.value = nodeHelper.getCascadingSelect(parentOption, childOption)
}
}
}
else
{
if ((sourceParent != Valid_Composant || !ValidSousSomposants.contains(sourceChild)) && issue.status?.name != “Annulé”)
{
issue.customFields.‘Motif annulation’.value = “Erreur de routage”
workflowHelper.transition(issue, “Annuler”)
issue.comments = commentHelper.addComment(“On annule l’incident car l’Asset de ticket CEP n’est pas compatible avec ce projet”, issue.comments)
issue.customFields.“Ticket CEP”.value = null
Thread.sleep(2000)
syncHelper.unExalateAfterProcessing()
}else
{
if (sourceChild) {
def (parentValue, childValue) = sourceChild.split(“-”).trim()
def parentOption = nodeHelper.getOption(issue, 10291L, parentValue)
def childOption = parentOption?.childOptions.find{it.value == childValue}
issue.customFields.‘Asset’.value = nodeHelper.getCascadingSelect(parentOption, childOption)
}
}
}
def AssetParent = issue.customFields.‘Asset’?.value?.parent?.value
if(!Valid_Assets.contains(AssetParent) && Ticket_master == ‘proj2’){
issue.customFields.“Ticket CEP”.value = null
}else{
issue.customFields.“Ticket CEP”.value = remoteIssueUrl
}
}else if (replica.project?.key == “proj2”) {
issue.customFields.“Temps d’intervention exploitant (en mn)”.value = replica.customFields.“Temps d’intervention ( en mn)”?.value
issue.customFields.“Domaine”.value = replica.customFields.“Domaine impacté”?.value?.value
issue.customFields.“10052”.value = replica.customFields.“Date et heure de Détection”?.value
issue.customFields.“Sévérité”.value = replica.customFields.“Séverité”?.value?.value
issue.customFields.“Motif Canceled”.value = replica.customFields.“Motif annulation”?.value?.value
if(replica.status.name == “Resolved”){
issue.customFields.“Root Cause Incident”.value = replica.customFields.“Type root cause”?.value?.value
issue.customFields.“[Root] cause de l’incident”.value = replica.customFields.“Description root cause”?.value
issue.customFields.“Date de résolution” = replica.customFields.“Date de résolution”
issue.customFields.“Temps de résolution (en mn)” = replica.customFields.“Temps de résolution (en mn)”
issue.customFields.“Durée d’indisponibilité (en mn)” = replica.customFields.“Durée d’indisponibilité (en mn)”
issue.customFields.“Temps d’intervention ( en mn)” = replica.customFields.“Temps d’intervention ( en mn)”
issue.customFields.“Crise” = replica.customFields.“Crise”
}
/* def sourceChild = replica.customFields.‘Asset’?.value?.child?.value
def sourceParent = replica.customFields.‘Asset’?.value?.parent?.value
if (sourceChild && sourceParent) {
def childValue = sourceParent + " - " + sourceChild
def parentValue = “Comutitres - Exploitation - SI”
def parentOption = nodeHelper.getOption(issue, 10140L, parentValue)
def childOption = parentOption?.childOptions.find{it.value == childValue}
issue.customFields.‘CM Composant’.value = nodeHelper.getCascadingSelect(parentOption, childOption)
}
*/
/link//issue.customFields.“Ticket ESI”.value = replica.customFields.“Ticket ESI”?.value
//Synchro de reporter et Assignee
def Reporterdefault = nodeHelper.getUser(“xxxxxxxxxxxxx-xxxx-xxxxxx-xxxxxxxx”)
def Rapporteur2 = nodeHelper.getUser(replica.reporter?.key)
if(Rapporteur2 != Reporterdefault){
issue.reporter = nodeHelper.getUser(replica.reporter?.key)
}
/* def Assignee = nodeHelper.getUser(replica.assignee?.key)
if(nodeHelper.isUserAssignable(issue.projectKey, Assignee)){
issue.assignee = Assignee
}else{
issue.assignee = nodeHelper.getUserByEmail(“toto@toto.fr”)
}
/
def assignee = nodeHelper.getUser(replica.assignee?.key)
if (nodeHelper.isUserAssignable(issue.projectKey, assignee)){
issue.assignee = assignee
}else{
if (!issue.assignee) { // Check if there’s no current assignee
issue.assignee = nodeHelper.getUserByEmail(“toto@toto”) // Assign to Exalate user
}
}
//commments merge
replica.addedComments.each { it.executor = nodeHelper.getUser(it.author?.key) }
replica.changedComments.each { it.executor = nodeHelper.getUser(it.updateAuthor?.key) }
issue.comments = commentHelper.mergeComments(issue, replica, { it })
/
issue.comments = commentHelper.mergeComments(issue, replica, { comment →
// Custom formatting if required
return “[${comment.executor?.displayName}] ${comment.body}”
})
*/
//Synchronisation des etats et transitions de workflow lors de la crétion si différent de “nouveau”
if(firstSync && replica.project?.key == “proj2” && replica.status.name == “En cours”){
issue.setStatus(“Work in progress”)
}else if(firstSync && replica.project?.key == “proj2” && replica.status.name == “En attente”){
workflowHelper.transition(issue, “En attente”)
}else if(firstSync && replica.project?.key == “proj2” && replica.status.name == “Resolved”){
workflowHelper.transition(issue, “Résoudre”)
}
////// Resolved → Résolu
//Synchronisation des etats et transitions de workflow aprés création
// Issue = proj1
// Replica = proj2
if(!firstSync && replica.project?.key == “proj2”){
if(issue.status.name == “Open” && replica.status.name == “En cours”){
issue.setStatus(“Work in progress”)
}else if(issue.status.name == “Open” && replica.status.name == “Annulé”){
workflowHelper.transition(issue, “Cancel”)
}else if(issue.status.name == “Open” && replica.status.name == “Resolved”){
workflowHelper.transition(issue, “Resolve”)
}else if(issue.status.name == “Open” && replica.status.name == “En attente”){
workflowHelper.transition(issue, “Pending”)
}else if(issue.status.name == “Closed” && replica.status.name == “Resolved”){
workflowHelper.transition(issue, “Reopen”)
}else if(issue.status.name == “Closed” && replica.status.name == “En cours”){
workflowHelper.transition(issue, “Reopen”)
Thread.sleep(400)
workflowHelper.transition(issue, “Back to work in progress”)
}else if(issue.status.name == “Work in progress” && replica.status.name == “En attente”){
workflowHelper.transition(issue, “Pending”)
}else if(issue.status.name == “Work in progress” && replica.status.name == “Resolved”){
workflowHelper.transition(issue, “Resolve”)
}else if(issue.status.name == “Work in progress” && replica.status.name == “Completed”){
workflowHelper.transition(issue, “Resolve”)
Thread.sleep(400)
workflowHelper.transition(issue, “Close”)
}else if(issue.status.name == “Work in progress” && replica.status.name == “Annulé”){
workflowHelper.transition(issue, “Cancel”)
}
if(issue.status.name == “Pending” && replica.status.name == “En cours”){
workflowHelper.transition(issue, “Investigate”)
}else if(issue.status.name == “Pending” && replica.status.name == “Annulé”){
workflowHelper.transition(issue, “Cancel”)
}
if(issue.status.name == “Résolu” && replica.status.name == “Completed”){
workflowHelper.transition(issue, “Close”)
}else if(issue.status.name == “Résolu” && replica.status.name == “En cours”){
workflowHelper.transition(issue, “Back to work in progress”)
}
}
if(issue.customFields.“Projet demandeur”.value == null){
issue.customFields.“Projet demandeur” = replica.customFields.“Projet demandeur”
}
//supprimer le lien de ticket sychronisé en cas de changement de composant declencheur
def remoteIssueUrl = baseurl + replica.key
def ticket_master = issue.customFields.“Projet demandeur”?.value
def sourceChild = replica.customFields.‘Asset’?.value?.child?.value
def sourceParent = replica.customFields.‘Asset’?.value?.parent?.value
// On est dans proj1
if(ticket_master)
{
//Annuler les tickets dont l’asset n’est plus une asset de l’equipe proj2
if (issue.status?.name != “Canceled” && !Valid_Assets.contains(sourceParent) && ticket_master == ‘proj2’ )
{
issue.customFields.‘Motif Canceled’.value = “Erreur de routage”
workflowHelper.transition(issue, “Cancel”)
issue.comments = commentHelper.addComment(“On annule l’incident car l’Asset de ticket ESI n’est pas compatible avec ce projet”, issue.comments)
issue.customFields.“Ticket ESI”.value = null
Thread.sleep(2000)
syncHelper.unExalateAfterProcessing()
}
else if(issue.status?.name != “Canceled” && replica.customFields.“Environnement(s) de détection”.value != “PRODUCTION” && ticket_master == ‘proj2’)
{
issue.customFields.‘Motif Canceled’.value = “Erreur de routage”
workflowHelper.transition(issue, “Cancel”)
issue.comments = commentHelper.addComment(“On annule l’incident car l’Asset de ticket ESI n’est pas compatible avec ce projet”, issue.comments)
issue.customFields.“Ticket ESI”.value = null
Thread.sleep(2000)
syncHelper.unExalateAfterProcessing()
}
else if(issue.status?.name != “Annlé” && !Valid_Assets.contains(sourceParent) && ticket_master == ‘proj1’ )
{
}
else
{
if (sourceParent) {
def childValue = sourceParent + " - " + sourceChild
def parentValue = "Comutitres - Exploitation - SI"
def parentOption = nodeHelper.getOption(issue, 10140L, parentValue)
def childOption = parentOption?.childOptions.find{it.value == childValue}
issue.customFields.'10140'.value = nodeHelper.getCascadingSelect(parentOption, childOption)
//issue.customFields.'CM Composant'.value = nodeHelper.getCascadingSelect(parentOption, childOption)
}
}
}
def CmChild = issue.customFields.‘CM Composant’?.value?.child?.value
def CmParent = issue.customFields.‘CM Composant’?.value?.parent?.value
if((CmParent != Valid_Composant || !ValidSousSomposants.contains(CmChild)) && issue.status?.name != “Annulé” && ticket_master == ‘proj1’)
{
issue.customFields.“Ticket ESI”.value = null
}else{
issue.customFields.“Ticket ESI”.value = remoteIssueUrl
}
/* String LocalChild = issue.customFields.‘CM composant’?.value?.child?.value
String LocalParent = issue.customFields.‘CM composant’?.value?.parent?.value
*/
}