Can we access the information on the remote issues tab in Jira?

General Questions
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1

Originally asked by Jillani Fazal on 08 March 2023 (original question)

In Jira on-premise, within each issue we have access to an Exalate “remote issues” tab, with information from the remote issue that is synchronized. We attach a screenshot as an example.

Is there a way to access all that information from within Jira itself or using some API?

Other plugins create custom fields within Jira but we understand that this information from Exalate is not saved in any normal field or custom field. I checked the following article but this does not serves the purpose.

https://docs.exalate.com/docs/how-to-search-issues-under-sync-with-jql-functions

How could we access it?

(Asked on behalf of the client - Soporte Ferrovial)

2

Answer by Ariel Aguilar on 21 March 2023

Hi there,

A product feature for that is planned, but as a workaround:

You can download the support zip from your Jira Cloud, use spreadsheet to open twin_trace.csv and replica.csv
Then, use formulas like:

=VLOOKUP(twin_trace:LOCAL_REPLICA_ID,replica:ID,replica:ISSUE_URN,false)
=VLOOKUP(twin_trace:REMOTE_REPLICA_ID,replica:ID,replica:ISSUE_URN,false)
to join twin_trace.LOCAL_REPLICA_ID with replica.ID and twin_trace.REMOTE_REPLICA_ID with replica.ID
In this way, you’ll get the list of issue pairs.

Thanks,

Ariel