Can I sync a label custom field with a the label system field

General Questions
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1

Originally asked by Francis Martens (Exalate) on 03 February 2022 (original question)

Hey Guys,

We are currently syncing Labels -> Labels (system both)
will it be the same idea to sync CF of type Labels to Labels (system field) ?
before answering our customer I need your confirmation, syncing 2 fields (system and CF) --> 1 Labels (system)

2

Answer by Francis Martens (Exalate) on 03 February 2022

The way it works is

  1. Source issue information ---> Replica by the outgoing sync script
  2. Replica is sent over
  3. Replica is applied onto the local issue using the incoming sync script

To answer your question if it is possible to have a Label CF field synced to a Label System field -> the answer is yes.

With the incoming sync script, you can have any type of information being added as a label in the system field, no matter where it comes from. In extremis you could have a complete comment being converted in (many) labelsI will add this conversation onto the community site.

Comments:

Bat Sheva Chen commented on 03 February 2022

perfect. I will try it
Thanks!