Automatically sycnhronize subtasks when them parebt tasks are triggred

General Questions
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Originally asked by Salma Nairi on 14 June 2021 (original question)

Hi

we have this case: we want to synchronize sub-tasks when task is synchronized for jira on-promise i found this article but it’s about jira cloud Syncing subtasks automatically after syncing parent task (Jira Cloud)

have you please any suggestion for Jira on-promise

i followed this link Sync Jira sub-tasks when a parent task is Exalated (old community)

Thanks a lot

2

Answer by Salma Nairi on 16 July 2021

Hi Mariia

I tested this method but it’s not what i expect

this method is about synchronizing separately task and subtasks

what i expect is to synchronize automatically sub-tasks when parent task is exalated

Thanks

3

Answer by Mariia Horbatiuk on 16 July 2021

Hi Salma!

Please refer to the method mentioned in this support article: https://docs.idalko.com/exalate/x/XgjuAg

But please note that you should also sync Parent and Subtask issue types to make sure all is synced correctly: https://docs.idalko.com/exalate/x/gIYrAQ