Originally asked by Jorden Van Bogaert on 25 February 2022 (original question)
Hi
We’re looking for a way to add a work note in ServiceNow, even if the replica has no comment. For example, to close a “catalogTask”, a work note is required.
We check in the incoming sync if the remote side was “resolved” and based on that we wanted to simply insert a work note. On the documentation is says the work_note enitity is not supported and the commentHelper class seems to not support addComment in ServiceNow.