When I send a jira ticket to zendesk it arrives in HTML and I want it to arrive in plain text, how can that be configured?

General Questions
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1

Originally asked by mariano lopez on 24 June 2021 (original question)

When I send a jira ticket to zendesk it arrives in HTML and I want it to arrive in plain text, how can that be configured?

2

Answer by Daniel Carvajal on 25 June 2021

Hi Mariano

Theres 2 approaches to this and depending on the field you are trying to sync you may use one approach or the other:

  1. Use striphtml method which removes HTML tags completely, https://docs.idalko.com/exalate/x/ewLBAg
  2. The alternative is to pass the field as markdown to maintain the format, https://docs.idalko.com/exalate/x/ggXHAw