Using dedicated Jira account for sync'ing

Originally asked by Christopher Snyder on 25 January 2021 (original question)


What is the recommended account for establishing the connection between Jira Server and Jira Cloud for synchronization? I am hesitant to use the application admin account, and thinking to create an account dedicated for just the purpose of synchronizing.

Any guidance, lessons learned appreciated.

thanks,

Chris


Answer by Mariia Horbatiuk on 12 February 2021

Hello Christopher,

Do you mean the proxy user? Here are the recommendations for the setup: https://docs.idalko.com/exalate/x/HIA7.

Please note that the user should have admin rights to be able to install Exalate and apply the changes to issues synced.