Originally asked by Viacheslav on 03 October 2019 (original question)
Hi! I meet a strange behaviour every time the reporter is Exalate - a comment to a customer doesn’t stop the Time To First Response SLA timer. Could it be affected by this known bug? https://jira.atlassian.com/browse/JSDSERVER\-5680
My customer and I don’t use Organizations.
Source: Jira Cloud
Answer by Francis Martens (Exalate) on 03 October 2019
If you are on Jira 8 - we are preparing a patch release (4.6.4) which might resolve this problem
It is related to handling the SLA’s
Hi Francis!
My partner and I, we are both on Jira cloud. Any ideas?
OK - then that’s something new. Can you send the exalate support zip from both ends to our support portal. This should not happen
The question was solved. For some reason, I didn’t have ‘Comment: For Customer’ as the Stop condition for this SLA metric.
OK - nice to see it solved
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