Syncing Zendesk labels with Azure Devops

General Questions
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1

Hi,

I’m following the instructions in this documentation page: , but I’m not seeing the way to handle incoming labels in Zendesk. Am I missing something? Can you help me make the two-way sync with Azure DevOps possible, and error-handled in case labels are empty?

2

Hi @exlt_dev

Welcome to the Exalate community!

Regarding your question:
The source side should contain this line in outgoing sync script:

replica.labels = issue.labels

and target side should contain this line in incoming sync script:

issue.labels = replica.labels

Try to test with this basic script, let us know in case you are facing any error or the labels are not synced as expected.

Thanks,
Sonal

3

Hi @exlt_dev,

Nice to see you here!

Was this solved?

Thanks
Majid