My internal users want to access JSM tickets on JSM cloud via customer portal URL when they browse internal JIRA ticket. Exalate does provide the URL of the issue. I wonder Exalate can provide the customer portal URL or not.
For example, Exalate can show issue.url (it is a JIRA Automation smart value. It is the URL of the issue) but I need issue.url.customer ( it is a JIRA Automation smart value. It is the customer portal URL for Jira Service Management requests).
if(firstSync){
issue.projectKey = "CSM"
// Set type name from source issue, if not found set a default
issue.typeName = nodeHelper.getIssueType(replica.type?.name, issue.projectKey)?.name ?: "New Feature"
syncHelper.syncBackAfterProcessing()
}