Setting a ZD check box field

General Questions
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1

Originally asked by ben friedman on 29 October 2020 (original question)

Hi,

i have a check box field in ZD “Jira Ticket”.

For any incoming, i need to have the “Jira Ticket” to be checked.

what should i add in the script?

2

Answer by ben friedman on 30 October 2020

issue.customFields.“checkbox field name”?.value = true

3

Answer by Francis Martens (Exalate) on 30 October 2020

Hi ben friedman

What exactly do you mean with
> i need to have the “Jira Ticket” to be checked.

Comments:

ben friedman commented on 30 October 2020

Hi Francis Martens (Exalate)

i have a custom, check box, field on ZD, named “Jira Ticket”.

its used in the filter to make sure that only tickets marked with “Jira Ticket” are synced to Jira.

in ZD, i need that field to be always checked. if i dont include anything related in the incoming then the field loses its original ‘checked’ status.

i need something in the incoming in the ZD side, to make sure that field is always checked.

something like

issue.customFields.“Jira Ticket”.option = checked (old community)

i dont know whats the syntax to use.

Fran Sánchez commented on 22 February 2022

Hi!

Finally, is it possible to know if a checkbox is checked or unchecked in Zendesk?

Dmitrij POPOV commented on 22 February 2022

Hello Fran Sánchez ,

Yes, it is possible if you you add “Tag” value (equivalent to “Label” in Jira) in ZenDesk and use it to synchronise with Jira (bi-directional).

With best regards,
Dmitrij

Fran Sánchez commented on 22 February 2022

thank you very much for the answer Dmitrij POPOV , but I don’t think I made myself clear. I need to be able to check the checkbox in a specific case by synchronization, how can I set that field as checked?

I have a custom field with name “lms_viable”, how can I set it as checked?

if(condition == true) {
	issue.customFields."lms_viable".value = true
}

this does not work

4

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