Need to add remote ticket link as a issue link in source ticket in jira cloud

General Questions
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1

Hello Community,
I tried the solution in this article - How to put the remote link as the issue link in Jira Cloud?

But it throws error “Issue does not exist or you don’t have permission to see”. If I create ticket without the script added the sync is successful but unable to get the issue link in source ticket.

2

Hi @K_Mayur,

Is this a local connection? Does the issue you’re trying to add exist in the local instance?

3

The remote issue link is available to you in Exalate as “issueUrl” variable.
So, the question basically becomes how you add an issueLink.

Can i ask this please?

  • Can you try to manually add the issue link in JIra and see if it is possible?
  • Normally it should not be possible unless you have set up Remote Links.

Depending on your answer here, I can try to help further.

Also, a very nice, easy workaround is to create a custom field called XYZ and add the following in your incoming script:
issue.customFields.“XYZ”.value = issueurl

Hope it helps.

Thanks
Majid