Originally asked by Anthony Alberto on 03 June 2024 (original question)
Currently, when a user is mentioned from Jira-On Premise (outgoing), the mention appears on Jira Cloud (incoming) using the mentioned user’s username. The problem is, the usernames we use do not include any of the user’s name, so the user is unidentifiable when it appears on Jira Cloud. We already tried changing “getUserByUsername” to
"getUserByFullName" or "getUserByEmail"
We followed the instructions here:
https://exalate.com/blog/user-mentions-comments-jira-cloud-jira-on-premise/
We were able to fix Jira Cloud (outgoing) to Jira On-Premise (incoming) sync. Meaning, when a user is mentioned from Jira Cloud, the user’s full name appears on the Jira-On Premise comment.
We followed the fix for Jira Cloud to Jira On-Premise here:
How to handle mentions with accountId in a Cloud to Server sync (old community)