Help with synchronizing a uniqe Custom Field

General Questions
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1

Originally asked by Sudip Wadikar on 28 July 2021 (original question)

Hi,

We are using a “CRM Plugin” to synchronize some fields from Salesforce to our Jira Service Desk.
The type of field being used is called “CRM Record Field” and this field contains many sub custom fields.

We want to synchronize these fields to our Development Jira side using exalate.

When we sync the custome fields, we usually do it like “issue.customFields.“Dev Status”.value = replica.status.name” but here we really don’t know what would be the value.

Could you please help us with this?

2

Answer by Ariel Aguilar on 29 July 2021

Hi Sudip,

This is actually not supported by Exalate but still you could try to get the value using Custom Keys, please check this out for more information:

https://docs.idalko.com/exalate/x/vgB2
Then it would be a matter to check the remote replica on the destination side to see if the values are at least sent.

Kind regards,

Ariel