Originally asked by Riddhi on 07 January 2021 (original question)
Experiencing formatting issues in Jira-Azure sync- when the tickets are synched contents lose the bold, color, line breaks. Is it solvable?
Answer by Mariia Horbatiuk on 15 January 2021
Hi Riddhi,
This happens because of the format difference between the two instances. Jira Cloud sends data in Markdown and Azure DevOps sends data in HTML.
To deal with such errors, please refer to the following support article:
https://docs.idalko.com/exalate/x/iQR1Aw
Hope this helps 