Conditional Sync of Request Participants and Watchers in Jira Service Management from Jira Data Center

Use Case
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1

Originally asked by Jaspreet Kaur on 22 September 2023 (original question)

I’m looking to sync our Watchers field in Jira DC (on-prem) to our Jira Service Management instance (Cloud). Our Watchers include both internal and externals users in Jira DC but in JSM, I need these users to be added to Watchers (if internal) and Request Participants (if external).

I’m able to get all Watchers to Request Participants using this:

  
issue.customFields."Request participants"?.value = replica.watchers.collect{w -> nodeHelper.getUserByEmail(w.email)}

I’m not sure how best it would be to filter on the replica.watchers to create two collections or how to do an if statement to compare the email within the collect.

2

Answer by Javier Pozuelo on 03 October 2023

The following solution works for syncs between Jira instances, including a sync between Jira On-premise → Jira Cloud.

Place the following in Incoming Sync of your Jira Cloud.

def localWatchers = []replica.watchers.each { w ->    def _localW = nodeHelper.getUserByEmail(w.email)    if (_localW != null) {        localWatchers << _localW  // Add to the local watchers list if the user exists    }}issue.watchers = localWatchers

Regards,

Javier Pozuelo

3

Answer by Javier Pozuelo on 26 September 2023

Hello Jaspreet,

Add the following code in the Incoming Sync of your Jira Service Management instance (Cloud).

issue.watchers = replica.watchers
        .each { w ->
    def _localW = nodeHelper.getUserByEmail(w.email)
    if (_localW == null) {
        throw new com.exalate.api.exception.IssueTrackerException(
                "Could not find user `${w.email}`"
        )
    }
}

Kind regards,

Javier Pozuelo

Comments:

Javier Pozuelo commented on 03 October 2023

This solution works for a sync between Jira Cloud instances.

4

Answer by Jaspreet Kaur on 22 September 2023

Looks like this is the solution if it helps anyone

Add this to the Source outgoing sync:

replica.watchers       = issue.watchers.findAll{it.email.contains("@grantstreet.com")}
replica.requestParticipants = issue.watchers.findAll{!it.email.contains("@grantstreet.com")}
5

Answer by Jaspreet Kaur on 22 September 2023

I tried this but I’m not sure how to format for it to keep trying and not throw an error.

issue.watchers = replica.watchers.collect{w -> 
String userEmail = w.email
if(userEmail.contains("@grantstreet.com"))
{nodeHelper.getUserByEmail(w.email)}
else
   {throw new com.exalate.api.exception.IssueTrackerException("Not External User")}
}

Comments:

Ariel Aguilar commented on 28 September 2023

Have you tried?

issue.watchers = replica.watchers.collect{w ->
String userEmail = w.email
if(userEmail.contains("@grantstreet.com"))
{nodeHelper.getUserByEmail(w.email)}
else
   return
}