Originally asked by Riddhi on 26 October 2020 (original question)
Answer by Francis Martens (Exalate) on 27 October 2020
Are you referring to Approval flows in Service Desk?
Can you detail out the use case?
Comments:
Monika Jurkiewicz commented on 28 October 2020
Jira SD synced with Supplier A JSD.
Supplier A fills out a Change Request type in own JSD and assigns it to our Jira.
A ticket gets created and Change approvers are added automatically? manually? for this type of change request
Once approved by stakeholders using our Jira, Supplier A gets a notification and is able to proceed with the change
Francis Martens (Exalate) commented on 28 October 2020
So - once approved - issue at Supplier needs to move to a new status?
The approval flow is completely handled on your side, the outcome is reflected in the status, and that status change is like a green light to continue on the issue?