Cannot login into my servicenow node (snownode)

General Questions
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1

Originally asked by Juan Grases on 13 November 2020 (original question)

Hello,

I am trying to log on for 1st time to exalate console (https://snownode-…) on my ServiceNow instance

and I cannot figure out what does it mean “Use the credentials from an administrator account in the issue tracker.”

When I use different admin accounts from my SN and also ExalateIntegration account, they are not working.

Please help.

2

Answer by Juan Grases on 13 November 2020

Hi!

One possibility is that your dev servicenow is sleeping. If you enter to your servicenow url you might see a message indicating that it is hibernating. You will need to wake it up and then you will be able to log in.

Best regards,
Juan