Released for ZENDESK on Apr 5, 2021
From now on, you can create Basic connections to sync Zendesk tickets. With Basic connections, you can sync the most basic ticket data. These connections are easy to set up and can be upgraded to Visual and Script connections to add more features. We also made a bunch of other improvements, bug fixes, and UI updates.
In This Release
Improvements
| ZENDESK-320 |
Now you can create Basic connections. They are easy to set up and sync all the basic ticket types. You can upgrade the connection to Visual or Script if you want to have more flexibility |
| ZENDESK-327 |
Exalate for Zendesk can now convert Markdown to HTML and vice versa. This simplifies syncing text, images, lists, tables, links, and comments. Check this article for more information |
| EXACOMP-943 |
Improved app performance by reducing the memory consumption of the connection list |
| EXACOMP-995 |
Added logging for blob mismatch errors |
| EXACOMP-729 |
Improved app security |
| EXACOMP-1054 |
Optimized the message API |
Bug Fixes
| EXACOMP-1028 |
Fixed a bug with an error appearing after updating a ticket synced from an Azure DevOps work item |
| ZENDESK-323 |
Fixed a bug where it wasn’t possible to buy a Zendesk license |
| EASE-7798 |
Fixed a bug where Exalate for Zendesk wasn’t able to verify the authentication type |
| EXACOMP-440 |
Fixed a bug where sync requests weren’t removed if a clean-up was running at the same time |
| EXACOMP-1047 |
Fixed a bug where some connection-related data wasn’t deleted after deleting a connection |
| EXACOMP-1068 |
Fixed a bug where mapping suggestions weren’t shown when configuring sync scope for Visual connections |
| EXACOMP-1053 |
Fixed a bug where some of the projects weren’t shown for Visual connections |
| SNOWNODE-309 |
Fixed a bug where the connection ID was shown instead of the connection name |
| EXACOMP-1140 |
Fixed a bug where it wasn’t possible to edit mappings when configuring Sync scope for a Visual connection |
| EXACOMP-1158 |
Fixed a bug where it wasn’t possible to publish a connection between Zendesk and Azure DevOps |
| EXACOMP-1162 |
Fixed a bug where Documentation links were opened inside the UI |
| EXACOMP-1166 |
Fixed a bug for compatibility with older versions of Exalate for Jira on-premise |
| JCLOUD-1529 |
Fixed a bug where the Remote link wasn’t shown in the ticket view |
| EXACOMP-1186 |
Fixed a bug when there was a white screen when clicking Go to remote |
| ZENDESK-349 |
Fixed a bug where a user with the agent role couldn’t sync tickets |
UI Updates
| EXACOMP-1014 |
Now you can contact an Exalate partner from the License Details menu |
| EXACOMP-1015 |
Updated the text of the License Details menu |
| EXACOMP-987 |
Updated the notification for errors with attachment sync |
| EXACOMP-1064 |
Updated the flow of establishing a Visual connection |
| EXACOMP-1198 |
Added a pop-up notifying that a connection already exists |