So I have Connected a Rich Text Salesforce Field to our JIRA Description Field. However the issue is when the data comes into JIRA it converts it to HTML format making it hard to read and the pictures come as embedded URLs instead of images. Is there a way to introduce a line of groovy that will fix this ?
SFDC OUTGOING
if(entity.entityType == “Case”) {
replica.key = entity.Id
replica.summary = entity.Jira_Title__c
replica.description = entity.Jira_Summary__c
replica.comments = entity.comments
replica.attachments = entity.attachments
replica.Jira_Account__c = entity.Jira_Account__c
}
JIRA INCOMING
if (firstSync) {
issue.projectKey = “ST”
// Set the same issue type as the source issue. If not found, set a default.
issue.typeName = nodeHelper.getIssueType(replica.type?.name, issue.projectKey)?.name ?: “Bug”
}
issue.summary = replica.summary
issue.description = replica.description
issue.comments = commentHelper.mergeComments(issue, replica)
issue.attachments = attachmentHelper.mergeAttachments(issue, replica)
issue.customFields.“Client Impacted”.value = nodeHelper.createOption(issue, “Client Impacted”, replica.“Jira_Account__c”)
Screenshot of JIRA
