I have a Field in SFDC that pulls the Account Name on a Case and converts to plain text, I want to take this field and send it to a JIRA text field so that we don’t have to always update our customer lists / mapping. Here is SFDC Outgoing replica.customFields.“Client Impacted” = entity.Jira_Accoun…

Hey Jacob, Long time no talk indeed. All is well, hope you are great too :). Lets get your issue sorted! So the Error is on the SF side? The use-case is sending the information from SF to Jira? Can you try this please? SFDC Outgoing replica.Jira_Account__c = entity.Jira_Account__c JIRA Incom…

Hello @Jacob_Kalaj Can you please share the part of the “remote replica” that has the “Client Impacted” part? Thank you in advance. Mathieu

Hey Mathieu, hope all is good long time no talk! The Remote replica I included above is from JIRA when I click Show Remote Replica its gives that Hub Issue then you can See Client Impacted so the JIRA side shows no Error only the Salesforce side gives the error

So far looking great @mathieu ! appreciate you as always and thank you for the quick reply.

Awesome! Glad everything’s is working. I appreciate you too and always happy to help. Have a fantastic day, Mat

Hi Jacob, Assuming that you are on Jira Cloud, the createOption() helper method should do the trick here. Can you give this a shot please: https://docs.exalate.com/docs/createoption-49153352 Thanks Majid

I wonder if I should start a new topic, for this piece @Majid @mathieu might help someone in the future better so the two statements are meshed

[image] Jacob_Kalaj: issue.customFields.“Jira Field Name”?.value = nodeHelper.createOption(issue, Jira Field Name, replica.customFields.“Jira_Account__c”?.value?.value) Apologies, I am not getting time to test this out, but I think this should work indeed: issue.customFields.“Jira Field Name …

sounds good I have tested with value value and single value and get the same error we can delete these responses on this ticket though and just communicate on the next to not confuse people in future

Continued here: [image] I want to get my Saleforce Accounts on a Case into a Picklist Field in JIRA General Questions I have two options Account Name on a Case, default SFDC field A Custom Text Field that pulls the Account Name on a Case My Goal is to take that Account …

Salesforce Case Text Custom Field to JIRA Text Custom Field

General Questions

Majid December 11, 2024, 4:41pm 14

Continued here:

Topic		Replies	Views
I want to get my Saleforce Accounts on a Case into a Picklist Field in JIRA General Questions	5	65	December 11, 2024
JIRA Single Picklist Custom field to a Salesforce Case Text Field General Questions jira , salesforce , customfields , picklist	3	38	December 6, 2024
I want to send the JIRA Priority on a Ticket to Salesforce Cases General Questions	8	73	December 10, 2024
Salesforce Case Custom Date Field >>> JIRA Custom Date Field General Questions	6	37	March 3, 2025
Salesforce Custom Text Field to JIRA Description needs HTML Conversion in Script General Questions	4	62	January 7, 2025

Salesforce Case Text Custom Field to JIRA Text Custom Field

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