Hello, Im running my Jira to DevOps automation through a trigger in Jira. This created a DevOps ticket and populates different things to it. I have a custom field called Jira (which is referece as Custom.JIRA ) which i try to populate and it does not work. DevOps Incoming never find that field. I …

Hello! The code that is currently working is: Outgoing Jira // let DevOps know which JIRA key this came from replica.key = issue.key // basic fields replica.summary = issue.summary replica.priority = issue.priority //This line below, transforms description from Markdown to HTML to transfer o…

Hi @Lautaro Can you please try to add this script at the end of the incoming sync script: //for first sync if(firstSync){ store() workItem.customFields.“Remote ID”.value=issueUrl } workItem.customFields.“Remote ID”.value=issueUrl Thanks, Sonal

When i try to use that, it errors out saying Cannot set property ‘value’ on null object Im guessing this is due to issueUrl being empty, since its not picking it up in either side.

Hi @Lautaro Can you please share your incoming sync script of ADO? Thanks, Sonal

// CODE if (firstSync) { workItem.projectKey = replica.customFields.“DevOpsProject”?.value?.value ?: “DEFAULT_PROJECT” workItem.typeName = “User Story” workItem.summary = replica.summary syncHelper.syncBackAfterProcessing() } workItem.attachments = replica.attachments //workItem.description …

Can you try this script? if (firstSync) { workItem.projectKey = replica.customFields.“DevOpsProject”?.value?.value ?: “DEFAULT_PROJECT” workItem.typeName = “User Story” workItem.summary = replica.summary syncHelper.syncBackAfterProcessing() } workItem.at…

Hello Sonal! Thanks for your reply. Unfortunately your code is not working on my case. The first issue comes from the def jiraUrl = "[https://lawsociety.atlassian.net/browse/${replica.key}](https://lawsociety.atlassian.net/browse/$%7Breplica.key%7D)" it just errors out, doesnt like it at all. …

I think we fixed this issue while resolving another similar community question: [image] issueUrl coming back blank for both Jira and DevOps when exalate triggered from Jira side General Questions Hello, Im exalating from Jira side using a trigger there so it created a Dev…

Custom Fields not being populated on DevOps Side

General Questions

Sonal_Otwani July 28, 2025, 1:52pm 8

I think we fixed this issue while resolving another similar community question:

Topic		Replies	Views
issueUrl coming back blank for both Jira and DevOps when exalate triggered from Jira side General Questions	15	59	July 28, 2025
Unable to sync (via script connection) custom field in Jira to custom field in DevOps General Questions jira , customfields , devops , migrated_question	3	16	November 4, 2024
How to sync custom field from Jira cloud to custom field on Azure devops General Questions cloud-jira , cloud-azuredevops , customfields , migrated_question	1	33	November 4, 2024
How do I update a local custom field with the remote issue key in Jira cloud General Questions exalate , cloud-jira , configuration , feature-customfield , migrated_question	3	39	November 4, 2024
How to sync custom fields from Azure DevOps to Jira General Questions exalate , sync , customfields , migrated_question	1	24	November 4, 2024

Custom Fields not being populated on DevOps Side

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