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We are currently using Jira sync plugin, to synchronize two different Jira instances (client and vendor).
Can we use this plug in to integrate / synchronize Jira (on one instance – vendor side) to Jira Service Desk (on another instance – Client side)?
If yes, Could you share more details of the costs and pre-requisites for this integration if any.
Hi Sainath chavatapalli
Sure - Exalate is compatible with all editions of Jira, from Jira 6.3 and higher.
The pre-requisites requires you to deploy the add-on on both sides of the integration, and configure a connection which specifies what and how information needs to be exchanged between the two instances.
An example of such configuration can be found in 'Bidirectional sync: ServiceDesk-Development'
The pricing is published on the marketplace at Pricing for Exalate Issue Sync
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