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You can check this doc: https://docs.exalate.com/docs/how-to-sync-comments-in-servicenow
Also, you can try something like this first:
requestItem.comments += replica.addedComments requestItem.comments += commentHelper.mergeComments(issue, replica, { comment -> comment.body = "[" + comment.author.displayName + " | email: " + comment.author.email + "]" + " comentou: \n" + comment.body + "\n" } )
I hope you will find the shared information useful.
BR,Jillani
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Hi,
I'm trying to get the author of Jira's comment and comment to Service Now.
I used the script below for incidents and it worked, but for requests the error occurs: No such property: issue for class: Script485
How to Synchronize comments with author in RITM (Request Item) on ServiceNow?