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- 10-1
Hi Ola Timpson
There are several ways to achieve this, one which I think would be best for your case is to use the "unexalate now" post function so after the Jira reference is set maybe there is a transition where you can add the post function, more information here: https://docs.idalko.com/exalate/x/KwAs
Hope this is helpful.
Cheers,
Daniel
- Ola Timpson
Hi Daniel
That option seems to be in Jira. Is there a way to do this in Zendesk?
Thanks,
Ola
- Ola Timpson
I now have the answer to this
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Is there a way to cause a Zendesk ticket to unexalate without clicking the button in the app? For example through an API.
We have a trigger to exalate any Zendesk tickets where a Jira reference has been entered into a custom field, which links to the relevant Jira reference. I'd love to be able to make it so that if that field is cleared the Zendesk ticket is automatically unexalated.