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   • Syed Majid Hassan
   • Oct 14, 2022

   There are many approaches that can be taken to solve this use case, but we used the following in this case:

   
   

   Step 1: Read the mention in the Jira comment and replace it with the users email address

   Jira Outgoing Script Expand source

   replica.comments = issue.comments.collect {
       comment ->
       def matcher  = comment.body =~ /\[~accountid:([\w:-]+)\]/
       def newCommentBody = comment.body
       matcher.each {
           target = nodeHelper.getUser(it[1])?.email
           newCommentBody = newCommentBody.replace(it[0],target)
       }
    
       comment.body = newCommentBody
       comment
   }

   Step 2: Find the email address from replica.comments and call a Salesforce endpoint to add the correct user mention to that comment

   Salesforce Incoming Script Expand source

   def commentMap = [
      "mathieu.lepoutre@idalko.com" : "0057Q000006fOOTQA2",
      "syed.majid.hassan@idalko.com" : "0057Q000006fOOOQA2"
      ]
   replica.comments.collect {
       comment ->
       def matcher  = comment.body =~ /([a-zA-Z0-9._-]+@[a-zA-Z0-9._-]+\.[a-zA-Z0-9_-]+)/
       def newCommentBody = comment.body
       matcher.each {
           newCommentBody = newCommentBody.replace(it[0],"")
           def res = httpClient.post("/services/data/v54.0/chatter/feed-elements", \
           "{\"body\":{\"messageSegments\":[{\"type\":\"Text\", \"text\":\"${newCommentBody} \" },{\"type\":\"Mention\", \"id\":\"${commentMap[it[0]]}\"}]},\"feedElementType\":\"FeedItem\",\"subjectId\":\"${entity.Id}\"}")
       }
   }

   The commentMap above is needed to correlate the Salesforce accountId to the incoming email address. This can be replaced if you have the same email address configured on both ends and are willing to make some effort looking for the correct account on Salesforce account programmatically. 

   
   

   A video demonstration of the scripts in action is attached here:

   

   
   

   Thanks
   Majid

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