Attachment updates from ServiceNow are disrupting Zendesk SLA's. How do I bring attachments sent over from ServiceNow in as Internal comments?

 
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    Hi Champ Yarbrough 


    Please check this link where the solution is provided in order to sync the attachments as an internal comment in ZD. 


    Attachment in internal Zendesk comment ?


    Here is another link, which you may find useful: 

    mapping internal/public attachments from SD to ZD


    Regards, 

    Jillani

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