The Exalate team will be on holiday for the coming days - returning Jan 4 Enjoy & stay safe
Hi
we are facing a big problem on 5.3 , all new tickers aren't exalated but update as existing tickets and connected to wrong one
we have pending events on incoming queue , we need to clear them from datadase we already used
/secure/admin/exalate/supporttools!Default.jspa but this didn't solve our issue
This very urgent issue , please help us to troubleshoot this issue
We are blocked and can follow all events manually
Thanks
already done
Salma Nairi - please raise a support tickethttps://support.idalko.com/servicedesk/customer/portal/8
Hi
we are facing a big problem on 5.3 , all new tickers aren't exalated but update as existing tickets and connected to wrong one
we have pending events on incoming queue , we need to clear them from datadase we already used
/secure/admin/exalate/supporttools!Default.jspa but this didn't solve our issue
This very urgent issue , please help us to troubleshoot this issue
We are blocked and can follow all events manually
Thanks