ServiceNow Assignee restricted to Assignment group

 
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What are good practices when syncing:

  • Jira assignee to ServiceNow task "assigned to"
  • AND ServiceNow Task assignee can't be assigned because he isn't within the Servicenow Assigment Group


Any ideas?

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    1 answer

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      There are 3 potential approaches:

      1. Set default user
      2. Add mapping to incoming scripts in ServiceNow: If incoming assignee is not within assignment group > reassign assignment group (Based on mapping)
      3. Dynamic look up: Look for incoming user >  choose an appropriate user in ServiceNow and its assignment group. (This is the most complex scenario)
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