record not getting created in JIRA

 
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Hi,


We have defects waiting in outgoing queue since long time in ALM  ,in Jira these records are not shown in the incoming sync queue.


There are no errors shown in either ALM side of exalate or JIRA Exalate .


In ALM Exalate ,the records are present in the outgoing queue but in JIRA ,the records are not present


  1. SANDEEP ADE

    also attaching screenshots from jira

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1 answer

  1.  
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    It looks like that for some reason the sync for these defects is broke.

    Can you cleanup the syncs


    1. SANDEEP ADE

      i did and tried to re-sync (by updating comment) 


      it again behaving the same way

    2. SANDEEP ADE

      is there is a chance the process is running slow and restart will fix issue?

    3. user-3fd1a

      hmm


      Can you raise an issue on our support channel,

      There is no such thing as a sync running slow.

      I will be reaching out to dive into the details and understand what's going on

    4. SANDEEP ADE

      i already raised the ticket and sent the support files from alm and Jira EASE-3209

    5. user-3fd1a

      OK - let's take it from  there

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