Hi,

We're syncing between ADO and JIRA DC.

We have experienced an issue today where -

• an issue was entered in JIRA, with 2 attachments associated with it
• the issue was added to the sync queue and thereafter was blocked with the following error message

• HOWEVER, despite being blocked, the defect text synced anyway, the attachments didn't
• AND THEN, because the defect didn't sync in it's entirety, ADO saw it as a newly entered ADO issue, rather than an incoming JIRA issue
• Which led to the issue syncing back to JIRA as if it was a newly entered defect in ADO, basically looping back creating a duplicate issue in the process.

Has anyone else experienced this and if so what do we need to do to ensure this doesn't happen again.

Thanks.