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Hello, Alvaro Jardon
Thanks for reaching out on community!
Here's the code I used in my outgoing script on SNOW to make it work:replica.comments = replica.comments .collect { c -> def authorKey = c.author.key def a = nodeHelper.getUserByUsername(authorKey) if(a) { c.author = a } c }
And here's a video showing how it worked out in Jira 🍿:
Let me know if it also works for you!
Regards, Serhiy.- Serhiy Onyshchenko
Thanks for letting me know, Alvaro Jardon.
Happy Exalating!
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Greetings,
We have a ServiceNow-Jira integration. When a comment is integrated from ServiceNow to Jira, the comment adds to the body "${author_username} commented: ${body}"
Our client has asked if we can change that username for the author's fullname, but we found that the information we're recieveing in Jira from ServiceNow comments is as follows:
So no fullname for the author, just the key. Is there a way to format these comments on ServiceNow outgoing sync, before being sent to Jira?
Thanks in advance, kind regards,
Alvaro.