Failing to transition because the transition found by algorithm `Start Progress` is no longer available for current step `Open`

 
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We have pages and pages of errors with the same error message with our Jira Service Management to Zendesk connection:


Failing to transition because the transition found by algorithm `Start Progress` is no longer available for current step `Open` (1) Please contact Exalate Support Available transitions: `Open`, `Pending Info`, `Waiting for Customer`, `Close Issue`


This has been a problem since the beginning and we never got it resolved. Any help would be appreciated.

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    1 answer

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      Hi DN, 


      This is Jillani and thank you for connecting with us. 


      Please refer to this article: How to fix a transition error


      Also, Alex will be connecting with you on this ticket: EASE-24173, please check if the above shared link is helpful, in case of any issue you can communicate on the ticket. Thank you!

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