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Hi Shaleen,
So you are duplicating the comments in the Incoming script by having the issue.comments line twice.
I would comment out the line
issue.comments += replica.addedComments
and test.
Please let me know how it goes.
Thanks
Majid
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My Comments are flowing properly from Zendesk to Jira and Vice versa, but the Internal comments are getting posted twice. Please check this screenshot
Scenario: I have Sync only internal comments to go from Zendesk to Jira and vice versa, but when a comment is posted in Jira, it gets reflected twice in the internal section of comments in zendesk
Problem: The Internal comments are showing up twice every time in ZD when sync from Jira
I posted a comment "checking internal again" in Jira and the same was reflected twice in Zendesk
Below is the code used in both end
Zendesk
Jira