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My Comments are flowing properly from Zendesk to Jira and Vice versa, but the Internal comments are getting posted twice. Please check this screenshot


Scenario: I have Sync only internal comments to go from Zendesk to Jira and vice versa, but when a comment is posted in Jira, it gets reflected twice in the internal section of comments in zendesk

Problem: The Internal comments are showing up twice every time in ZD when sync from Jira




I posted a comment "checking internal again" in Jira and the same was reflected twice in Zendesk


Below is the code used in both end


Zendesk

  • Outgoing
  • Incoming


Jira

  • Outgoing
  • Incoming

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    2 answers

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      Hi Shaleen,


      So you are duplicating the comments in the Incoming script by having the issue.comments line twice.


      I would comment out the line

      issue.comments += replica.addedComments


      and test. 


      Please let me know how it goes. 


      Thanks

      Majid


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        Perfect, it worked.  Thank you... (smile)

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