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2 answers
- 10-1
This is the solution to this use case - tested and working.
issue.comments = commentHelper.mergeComments(issue, replica, { //Sync the comment and format the display of an author name comment -> comment.body = comment.author.displayName + " commented: \n" + "{quote}\n" + comment.body + ";\n" + "{quote}\n" //Make the comment public on Service Desk comment.internal = false comment })
As a result, you get a nicely formatted public comment, which is visible on the portal.
This overcomes the limitation of the Jira Service Management, because you can allow a direct conversation between your Dev team with the JSM Customer.
CommentAdd your comment... - 10-1
Hi Bogdan,
I premise you are using Jira on-prem since Jira Cloud does not support mergeComments with custom formatting
Can you try
issue.comments = commentHelper.mergeComments(issue, replica, { comment -> comment.body = comment.author.displayName + " commented: \n" + "{quote}\n" + comment.body + ";\n" + "{quote}\n" //https://community.atlassian.com/t5/Jira-Service-Management/Create-Internal-Comment-using-REST-API-for-Jira-Service-Desk/qaq-p/857385 comment.public = false })
or
issue.comments = commentHelper.mergeComments(issue, replica, { comment -> comment.body = comment.author.displayName + " commented: \n" + "{quote}\n" + comment.body + ";\n" + "{quote}\n" }) { it.internal = false }
Reference: https://docs.idalko.com/exalate/pages/viewpage.action?pageId=6226071
- Bogdan Gorka
Hi Sim Hua Soon
You were close but both solutions caused the sync to have an error. See the solution below that my good colleague developed.
- Bogdan Gorka
And thank you Sim Hua Soon for the answer because it helped me to get closer to the solution
CommentAdd your comment...
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I want to merge two properties for comments in Jira Service Management.
I need them to be at the same time:
1) public
2) formatted
I can achieve these objectives separately but not together. I could not find such a use case in the Community. Can anyone merge the snippets for me?