Hi!

I'm using Exalate to connect Zendesk and Jira Cloud with Visual mode. I tried to modife the connection so that I won't get this Status: closed prevents ticket update error when Jira is trying to update closed Zendesk ticket. I just can't figure out what I should do to prevent this. When I tried to fix it I just broke the whole connection or nothing changed.

Can someone help me with this?

Error code:

• Impact: Sync for ticket 23146 is blocked
• Local entity: 23146
• Remote entity: DCS-530
• Connection: DIZendesk_to_DCSJIRA
• Error type: Issue Tracker Error
• Error Creation Time: Dec 07, 2021 08:55:02
• Error Detail Message: Status: closed prevents ticket update
• Error Stack Trace: services.exception.TicketErrorCollectionException: Status: closed prevents ticket update at services.node.client.ZendeskClient.filterResponse(ZendeskClient.scala:754) at services.node.client.ZendeskClient.$anonfun$updateIssue$3(ZendeskClient.scala:736) at scala.concurrent.Future.$anonfun$flatMap$1(Future.scala:307) at scala.concurrent.impl.Promise.$anonfun$transformWith$1(Promise.scala:41) at scala.concurrent.impl.CallbackRunnable.run(Promise.scala:64) at akka.dispatch.BatchingExecutor$AbstractBatch.processBatch(BatchingExecutor.scala:56) at akka.dispatch.BatchingExecutor$BlockableBatch.$anonfun$run$1(BatchingExecutor.scala:93) at scala.runtime.java8.JFunction0$mcV$sp.apply(JFunction0$mcV$sp.java:23) at scala.concurrent.BlockContext$.withBlockContext(BlockContext.scala:85) at akka.dispatch.BatchingExecutor$BlockableBatch.run(BatchingExecutor.scala:93) at akka.dispatch.TaskInvocation.run(AbstractDispatcher.scala:48) at akka.dispatch.ForkJoinExecutorConfigurator$AkkaForkJoinTask.exec(ForkJoinExecutorConfigurator.scala:48) at java.base/java.util.concurrent.ForkJoinTask.doExec(ForkJoinTask.java:290) at java.base/java.util.concurrent.ForkJoinPool$WorkQueue.topLevelExec(ForkJoinPool.java:1020) at java.base/java.util.concurrent.ForkJoinPool.scan(ForkJoinPool.java:1656) at java.base/java.util.concurrent.ForkJoinPool.runWorker(ForkJoinPool.java:1594) at java.base/java.util.concurrent.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:183)