Hi, we have defined to projects in Jira, one for our customer to support their customers and one for us to support our customers. So there are multiple levels op customers. When our customer is not able to help their customer then they set the status to "3rd party support" Then a ticket is created in our 2nd project and gets the status "open". I will describe the desired behavior below

helpdesk 1 : helpdesk 2

when set to 3rd party support -> create a ticket on helpdesk 2
when tickets are closed -> close on helpdesk 2 as well

Nothing else that can happen on helpdesk 1 should change something on helpdesk 2, but.....

helpdesk 2: helpdesk 1
when set to "customer feedback": set helpdesk 1 to "in progress"
when set to "done": set helpdesk 1 to "done"
when set to any other status on helpdesk 2: no change in status on helpdesk 1

comments "when shared with customer" should be synced between the 2 helpdesks

Some advise would be very helpful