How to save Configuration Item (CI) from Jira SD in ServiceNow?

 
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Hello Community,


I have following INC payload coming from Jira SD:


"customKeys": {

"CI": "abo20001"

},


CI record with above name ("abo20001") exists on SN side, and I would like to store it on a INC record in SN. My incoming script for it looks as below:


if (replica.customFields."customKeys"?.CI != null)

{

    def remote_CI = replica.customFields."customKeys"?.CI

    incident.description = remote_CI

    incident.cmdb_ci = nodeHelper.getReference("cmdb_ci", "cmdb_ci", replica.customFields."customKeys"?.CI)

}


For test reason, temporary I would like to store "CI" in description and cmdb_ci fields, but none of this works.

Please suggest right solution

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    1 answer

    1.  
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      -1

      After analyzing outgoing script from, ServiceNow incoming script has been modified and it works:


      incident.cmdb_ci = nodeHelper.getReference("cmdb_ci", "name", replica."customKeys"?.CI)?.sys_id

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