# \#snow

**URL:** https://community.exalate.com/tag/snow/33.md

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## [The entered text is too long](https://community.exalate.com/t/the-entered-text-is-too-long/6400)

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**Author:** [@Javier](https://community.exalate.com/u/Javier)\
**Replies:** 12\
**Last updated:** [August 22, 2025, 5:19am UTC](https://community.exalate.com/t/the-entered-text-is-too-long/6400 "2025-08-22T05:19:21Z")

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We have a Sync error for TSS-6578 that is constantly blocking Exalate with Error Detail Message “Could not add a comment to an an issue with id ‘55,722’:The comment can not be created due to: comment =\> The entered text …

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## [Syncing Service Now RITM variables to Jira Cloud](https://community.exalate.com/t/syncing-service-now-ritm-variables-to-jira-cloud/6279)

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**Author:** [@cbrooks](https://community.exalate.com/u/cbrooks)\
**Replies:** 10\
**Last updated:** [April 30, 2025, 12:48pm UTC](https://community.exalate.com/t/syncing-service-now-ritm-variables-to-jira-cloud/6279 "2025-04-30T12:48:09Z")

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Question We have multiple custom fields in Service Now that appear on the Details Entered tab (see below): Can these be synchronised with Jira Cloud?

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## [Setting up incoming Jira from Service Now RITM's](https://community.exalate.com/t/setting-up-incoming-jira-from-service-now-ritms/6255)

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**Author:** [@cbrooks](https://community.exalate.com/u/cbrooks)\
**Replies:** 5\
**Last updated:** [March 25, 2025, 3:33pm UTC](https://community.exalate.com/t/setting-up-incoming-jira-from-service-now-ritms/6255 "2025-03-25T15:33:54Z")

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I am struggling to set-up the incoming script on the Jira side when sending Service Now RITM’s. Is the following correct?? requestItem.summary = replica.summary requestItem.description = replica.description reques…

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## [Syncing Closure of Jira User Story, ServiceNow RITM, and Task](https://community.exalate.com/t/syncing-closure-of-jira-user-story-servicenow-ritm-and-task/6140)

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**Author:** [@Javier](https://community.exalate.com/u/Javier)\
**Replies:** 4\
**Last updated:** [February 18, 2025, 8:30pm UTC](https://community.exalate.com/t/syncing-closure-of-jira-user-story-servicenow-ritm-and-task/6140 "2025-02-18T20:30:43Z")

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I’m integrating Jira with ServiceNow and need help ensuring that when a User Story in Jira is closed, the related RITM and the associated ServiceNow Task also close automatically. I’ve tried some solutions, but they have…

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## [getLocalIssueKeyFromRemoteId workaround SNOW -\> Jira Cloud](https://community.exalate.com/t/getlocalissuekeyfromremoteid-workaround-snow-jira-cloud/5664)

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**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Replies:** 1\
**Last updated:** [November 4, 2024, 8:20am UTC](https://community.exalate.com/t/getlocalissuekeyfromremoteid-workaround-snow-jira-cloud/5664 "2024-11-04T08:20:20Z")

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Originally asked by Javier Pozuelo on 12 April 2024 (original question) The getLocalIssueKeyFromRemoteId method does require a numeric ID as a parameter, so passing a non-numeric string like ServiceNow’s sys\_id would n…

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## [Can we access the information on the remote issues tab in Jira?](https://community.exalate.com/t/can-we-access-the-information-on-the-remote-issues-tab-in-jira/5434)

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**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Replies:** 1\
**Last updated:** [November 4, 2024, 8:04am UTC](https://community.exalate.com/t/can-we-access-the-information-on-the-remote-issues-tab-in-jira/5434 "2024-11-04T08:04:35Z")

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Originally asked by Jillani Fazal on 08 March 2023 (original question) In Jira on-premise, within each issue we have access to an Exalate “remote issues” tab, with information from the remote issue that is synchronized…

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## [Connecting Exalate behind the firewall with Jira Cloud](https://community.exalate.com/t/connecting-exalate-behind-the-firewall-with-jira-cloud/5140)

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**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Replies:** 0\
**Last updated:** [November 4, 2024, 7:45am UTC](https://community.exalate.com/t/connecting-exalate-behind-the-firewall-with-jira-cloud/5140 "2024-11-04T07:45:52Z")

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Originally asked by Jose Pablo Alpizar Hidalgo on 28 March 2022 (original question) We are trying to connect an Exalate node behind the firewall with Jira Cloud. ServiceNow \<--\> Exalate \<-- firewall ---\> Jira Cloud. F…