# \#service-desk

**URL:** https://community.exalate.com/tag/service-desk/63.md

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## [Unable to change comment visibility in Jira Service Management](https://community.exalate.com/t/unable-to-change-comment-visibility-in-jira-service-management/5219)

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**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Replies:** 1\
**Last updated:** [November 4, 2024, 7:51am UTC](https://community.exalate.com/t/unable-to-change-comment-visibility-in-jira-service-management/5219 "2024-11-04T07:51:16Z")

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Originally asked by Elias Bichler on 19 May 2022 (original question) We have two Jira Service Management instances (A and B) and the following problem: 1) Create public comment X in instance B 2) Exalate synchronizes…

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## [Jira service desk yo Jira Software](https://community.exalate.com/t/jira-service-desk-yo-jira-software/4793)

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**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Replies:** 1\
**Last updated:** [November 4, 2024, 7:24am UTC](https://community.exalate.com/t/jira-service-desk-yo-jira-software/4793 "2024-11-04T07:24:18Z")

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Originally asked by Sergey on 29 July 2021 (original question) Good afternoon! we have Jira service desk and Jira Software - we need to synchronize them in the context of problems, while projects and fields are differ…

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## [Comments sync between Cloud Core and Cloud Service Desk arrive visible to customer by default](https://community.exalate.com/t/comments-sync-between-cloud-core-and-cloud-service-desk-arrive-visible-to-customer-by-default/4390)

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**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Replies:** 1\
**Last updated:** [November 4, 2024, 6:53am UTC](https://community.exalate.com/t/comments-sync-between-cloud-core-and-cloud-service-desk-arrive-visible-to-customer-by-default/4390 "2024-11-04T06:53:25Z")

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Originally asked by Richard Vencu on 15 October 2020 (original question) In the scenario service desk to the dev team, when the dev team comment on the issue, all comments are synchronized in service desk as visible by…