# \#script **URL:** https://community.exalate.com/tag/script/44.md [Latest](https://community.exalate.com/latest.md) · [Categories](https://community.exalate.com/categories.md) · [Tags](https://community.exalate.com/tags.md) --- ## [Masking of source project names in Outgoing Sync script](https://community.exalate.com/t/masking-of-source-project-names-in-outgoing-sync-script/8369)
**Author:** [@pramak1X](https://community.exalate.com/u/pramak1X)\ **Replies:** 10\ **Last updated:** [September 25, 2026, 1:16pm UTC](https://community.exalate.com/t/masking-of-source-project-names-in-outgoing-sync-script/8369 "2026-09-25T13:16:04Z")
We have a specific business requirement for our Jira-to-Jira integration using the Exalate plugin, Whenever an issue is synced from the Source instance to our Destination instance, we capture the source project’s name us… --- ## [Assistance Required: Conditional mapping/masking of source project names in Incoming Sync script](https://community.exalate.com/t/assistance-required-conditional-mapping-masking-of-source-project-names-in-incoming-sync-script/8315)
**Author:** [@pramak1X](https://community.exalate.com/u/pramak1X)\ **Replies:** 4\ **Last updated:** [September 21, 2026, 11:20am UTC](https://community.exalate.com/t/assistance-required-conditional-mapping-masking-of-source-project-names-in-incoming-sync-script/8315 "2026-09-21T11:20:15Z")
Hi Team, We have a specific business requirement for our Jira-to-Jira integration using the Exalate plugin and are looking for your guidance on the best way to script it. Our Current Setup: Whenever an issue is synced… --- ## [Delete remote link when archiving an issue](https://community.exalate.com/t/delete-remote-link-when-archiving-an-issue/6775)
**Author:** [@agoni](https://community.exalate.com/u/agoni)\ **Replies:** 1\ **Last updated:** [September 23, 2025, 11:07am UTC](https://community.exalate.com/t/delete-remote-link-when-archiving-an-issue/6775 "2025-09-23T11:07:51Z")
We sync issues between Jira Software 10.3.6 and Jira Service Management 10.3.6 using Exalate 5.28.1-java17-j10 When an user archive an issue with a remote link, the Exalate support recommend us to disconnect both issues… --- ## [Source sprint value is not syncing with target custom field in Jira Datacenter v10.3.5](https://community.exalate.com/t/source-sprint-value-is-not-syncing-with-target-custom-field-in-jira-datacenter-v10-3-5/6466)
**Author:** [@sonalig](https://community.exalate.com/u/sonalig)\ **Replies:** 1\ **Last updated:** [June 30, 2025, 9:16am UTC](https://community.exalate.com/t/source-sprint-value-is-not-syncing-with-target-custom-field-in-jira-datacenter-v10-3-5/6466 "2025-06-30T09:16:34Z")
In Jira Datacenter v10.3.5, we are trying to copy the sprint value from source to a custom text field in target. Below is the script we are using: Soource: replica.sprint = issue.sprint replica.customFields.“… --- ## [HowTo synchronize issue relations from ADO to Jira Cloud](https://community.exalate.com/t/howto-synchronize-issue-relations-from-ado-to-jira-cloud/5629)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [November 4, 2024, 8:17am UTC](https://community.exalate.com/t/howto-synchronize-issue-relations-from-ado-to-jira-cloud/5629 "2024-11-04T08:17:52Z")
Originally asked by Thorsten on 14 November 2023 (original question) Hi, I can’t find anything in the documentation on how to synchronize ticket relationships other than parent/child from ADO to Jira Cloud. I need to … --- ## [How to access to which Groups Request Type belongs to](https://community.exalate.com/t/how-to-access-to-which-groups-request-type-belongs-to/5605)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [November 4, 2024, 8:16am UTC](https://community.exalate.com/t/how-to-access-to-which-groups-request-type-belongs-to/5605 "2024-11-04T08:16:07Z")
Originally asked by Vojtěch Veselý on 10 October 2023 (original question) Hello there, I need to get IDs of Groups to which Request from JSM belongs to. Typically from REST API I could just access the field “Request T… --- ## [Conditional Sync of Request Participants and Watchers in Jira Service Management from Jira Data Center](https://community.exalate.com/t/conditional-sync-of-request-participants-and-watchers-in-jira-service-management-from-jira-data-center/5589)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 4\ **Last updated:** [November 4, 2024, 8:15am UTC](https://community.exalate.com/t/conditional-sync-of-request-participants-and-watchers-in-jira-service-management-from-jira-data-center/5589 "2024-11-04T08:15:01Z")
Originally asked by Jaspreet Kaur on 22 September 2023 (original question) I’m looking to sync our Watchers field in Jira DC (on-prem) to our Jira Service Management instance (Cloud). Our Watchers include both internal… --- ## [Epic link removal doesn't sync](https://community.exalate.com/t/epic-link-removal-doesnt-sync/5571)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [November 4, 2024, 8:13am UTC](https://community.exalate.com/t/epic-link-removal-doesnt-sync/5571 "2024-11-04T08:13:49Z")
Originally asked by Richard K on 04 September 2023 (original question) Hi, we synchronise 2 Jira cloud instances with script. As we wanted to sync epics we set up our connections according to this article: https://doc… --- ## [Skip the sync](https://community.exalate.com/t/skip-the-sync/5532)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [November 4, 2024, 8:11am UTC](https://community.exalate.com/t/skip-the-sync/5532 "2024-11-04T08:11:08Z")
Originally asked by Rebecca Love on 05 July 2023 (original question) I have an incoming sync error on a ServiceNow node. It looks like to resolve this, the script needs to end if the state of the target record is “Clo… --- ## [How to forbid "Exalate" but still allow "Connect"?](https://community.exalate.com/t/how-to-forbid-exalate-but-still-allow-connect/5523)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 8:10am UTC](https://community.exalate.com/t/how-to-forbid-exalate-but-still-allow-connect/5523 "2024-11-04T08:10:41Z")
Originally asked by Stéphane Thillay on 30 June 2023 (original question) We are in a Salesforce-to-Jira connection, Salesforce Cases must sometimes be escalated to upper support level teams on Jira. Before escalation,… --- ## [How to prevent sync when missing mandatory fields?](https://community.exalate.com/t/how-to-prevent-sync-when-missing-mandatory-fields/5521)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 8:10am UTC](https://community.exalate.com/t/how-to-prevent-sync-when-missing-mandatory-fields/5521 "2024-11-04T08:10:25Z")
Originally asked by Stéphane Thillay on 27 June 2023 (original question) Hi, In a Salesforce to Jira on premise connection, we must prevent the synchronisation because the Salesforce Case lacks some fields we need bef… --- ## [Time Tracking Field Sync on Jira On-premise](https://community.exalate.com/t/time-tracking-field-sync-on-jira-on-premise/5482)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 0\ **Last updated:** [November 4, 2024, 8:07am UTC](https://community.exalate.com/t/time-tracking-field-sync-on-jira-on-premise/5482 "2024-11-04T08:07:18Z")
Originally asked by Mathavan on 04 May 2023 (original question) Hi Team, We have tried to sync “Time Tracking” fields from Jira server to Jira server. Unable to sync it, Can you please help us to fix as early as poss… --- ## [How do I map Repro Steps (DevOps) to Discussion field in Jira (bug)](https://community.exalate.com/t/how-do-i-map-repro-steps-devops-to-discussion-field-in-jira-bug/5429)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 8:04am UTC](https://community.exalate.com/t/how-do-i-map-repro-steps-devops-to-discussion-field-in-jira-bug/5429 "2024-11-04T08:04:17Z")
Originally asked by Jan Engstrøm on 04 March 2023 (original question) How do I map “Repro Steps” field from a (workItem=bug) in Azure DevOps to the discussion field in Jira (issue=bug). I have tried to add the followin… --- ## [How to sync multiple Github Pull request to single Jira issue](https://community.exalate.com/t/how-to-sync-multiple-github-pull-request-to-single-jira-issue/5306)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:56am UTC](https://community.exalate.com/t/how-to-sync-multiple-github-pull-request-to-single-jira-issue/5306 "2024-11-04T07:56:48Z")
Originally asked by Varun Joseph Allu on 03 October 2022 (original question) Hi Team , We have a business requirement to sync multiple Github Pull Request to Single Jira issue.Is that possible ? If possible please he… --- ## [Possibility to set "ORDER BY priority DESC" when starting Bulk exalate 1st time](https://community.exalate.com/t/possibility-to-set-order-by-priority-desc-when-starting-bulk-exalate-1st-time/5293)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:56am UTC](https://community.exalate.com/t/possibility-to-set-order-by-priority-desc-when-starting-bulk-exalate-1st-time/5293 "2024-11-04T07:56:08Z")
Originally asked by Atila Sabo on 15 September 2022 (original question) Hello, we started to use Exalate in our Company to sync different Jira Projects on the same Jira instance. For testing purposes, we tried to “cl… --- ## [Account for internal comments when using mentions handling](https://community.exalate.com/t/account-for-internal-comments-when-using-mentions-handling/5257)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 0\ **Last updated:** [November 4, 2024, 7:53am UTC](https://community.exalate.com/t/account-for-internal-comments-when-using-mentions-handling/5257 "2024-11-04T07:53:49Z")
Originally asked by Waleed Al-Dabbas on 15 July 2022 (original question) I am currently synchronising a Jira Service Desk instance with a Jira Software instance. To sync comments I am using the following outgoing sync … --- ## [Syncing comment with limited visibility while using other comment functions](https://community.exalate.com/t/syncing-comment-with-limited-visibility-while-using-other-comment-functions/5255)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 0\ **Last updated:** [November 4, 2024, 7:53am UTC](https://community.exalate.com/t/syncing-comment-with-limited-visibility-while-using-other-comment-functions/5255 "2024-11-04T07:53:46Z")
Originally asked by Jillani Fazal on 14 July 2022 (original question) I am trying to sync comments with limited visibility ( E.g. when you limit the visibility of a comment to Administrators) to another instance. My un… --- ## [Status Mapping with id](https://community.exalate.com/t/status-mapping-with-id/5193)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [November 4, 2024, 7:49am UTC](https://community.exalate.com/t/status-mapping-with-id/5193 "2024-11-04T07:49:05Z")
Originally asked by Katja Brand on 04 May 2022 (original question) Hello, our sync is working with status mapping via status name. But often there are errors, because the other side is changing a status name. It is po… --- ## [Sync Resolution to custom text column](https://community.exalate.com/t/sync-resolution-to-custom-text-column/5034)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:39am UTC](https://community.exalate.com/t/sync-resolution-to-custom-text-column/5034 "2024-11-04T07:39:20Z")
Originally asked by Destri Weir on 01 February 2022 (original question) I’m using a Visual Connection with added script and I’m trying to sync the Resolution of project B (Main) to a custom text column “Engineering Res… --- ## [Affected Version won't sync from project A to project B](https://community.exalate.com/t/affected-version-wont-sync-from-project-a-to-project-b/5029)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:39am UTC](https://community.exalate.com/t/affected-version-wont-sync-from-project-a-to-project-b/5029 "2024-11-04T07:39:07Z")
Originally asked by Destri Weir on 28 January 2022 (original question) I’m using Jira Cloud with a Visual Sync and some scripting. Right now my sync is working perfectly for everything except for Affects version. We ha… --- ## [Cannot convert string to timestamp](https://community.exalate.com/t/cannot-convert-string-to-timestamp/5016)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:38am UTC](https://community.exalate.com/t/cannot-convert-string-to-timestamp/5016 "2024-11-04T07:38:29Z")
Originally asked by Taras Botsko on 24 January 2022 (original question) Hi Team, Please help adapt the script for the date field to synchronize between Jira and Exalate for SNOW. I\`m receiving string value from SNOW a… --- ## [Zendesk Incoming script insert dropdown option](https://community.exalate.com/t/zendesk-incoming-script-insert-dropdown-option/4968)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:35am UTC](https://community.exalate.com/t/zendesk-incoming-script-insert-dropdown-option/4968 "2024-11-04T07:35:20Z")
Originally asked by Florian on 03 December 2021 (original question) Hello all, I am trying to fill a dropdown field in Zendesk. But I get the message when I try the following "nodeHelper.getOption is not supported on… --- ## [No status synchronization if certain status is set](https://community.exalate.com/t/no-status-synchronization-if-certain-status-is-set/4966)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:35am UTC](https://community.exalate.com/t/no-status-synchronization-if-certain-status-is-set/4966 "2024-11-04T07:35:07Z")
Originally asked by Florian on 02 December 2021 (original question) Hello all, I want when a certain status is set in the target project the status sync is not performed. Kind Regards Florian Comments: ▶ Ariel Agui… --- ## [Comments sync](https://community.exalate.com/t/comments-sync/4950)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:34am UTC](https://community.exalate.com/t/comments-sync/4950 "2024-11-04T07:34:02Z")
Originally asked by Florian on 18 November 2021 (original question) Hello, I use Exalate for the sync between JIRA and Zendesk. I want all incoming comments to be saved as internal comment and there the original autho… --- ## [Exalate Jira XRAY Test Sets & Tests sync including Manual Test Steps](https://community.exalate.com/t/exalate-jira-xray-test-sets-tests-sync-including-manual-test-steps/4907)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:31am UTC](https://community.exalate.com/t/exalate-jira-xray-test-sets-tests-sync-including-manual-test-steps/4907 "2024-11-04T07:31:15Z")
Originally asked by Maximillian Thomas Nadolny on 20 October 2021 (original question) We would like to use Exalate to sync XRAY Test Sets and Tests between to distinct Jira instances that are connected via VPN via a sc… --- ## [Comment Sync impersonate + mentions sanitation](https://community.exalate.com/t/comment-sync-impersonate-mentions-sanitation/4891)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 3\ **Last updated:** [November 4, 2024, 7:30am UTC](https://community.exalate.com/t/comment-sync-impersonate-mentions-sanitation/4891 "2024-11-04T07:30:11Z")
Originally asked by Maximillian Thomas Nadolny on 13 October 2021 (original question) Hi dear Exalate Community, I have a question regarding comments sync. We want to impersonate the author on the respective remote si… --- ## [Help on exalate script connection](https://community.exalate.com/t/help-on-exalate-script-connection/4833)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:26am UTC](https://community.exalate.com/t/help-on-exalate-script-connection/4833 "2024-11-04T07:26:39Z")
Originally asked by Daya on 31 August 2021 (original question) Kindly help on below configurations steps. 1. sample script code for field sync including drop down values. 2. sample script code for status sync. 3. s… --- ## [Status mapping code for exalate outgoing and incoming sync](https://community.exalate.com/t/status-mapping-code-for-exalate-outgoing-and-incoming-sync/4832)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:26am UTC](https://community.exalate.com/t/status-mapping-code-for-exalate-outgoing-and-incoming-sync/4832 "2024-11-04T07:26:36Z")
Originally asked by Daya on 31 August 2021 (original question) Hi we are trying to map status as below Source-status Destination-status Open Reported In-progress Up-for-action May i get th… --- ## [Trigger code to sync when issues transition to in-progress state in destination](https://community.exalate.com/t/trigger-code-to-sync-when-issues-transition-to-in-progress-state-in-destination/4831)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:26am UTC](https://community.exalate.com/t/trigger-code-to-sync-when-issues-transition-to-in-progress-state-in-destination/4831 "2024-11-04T07:26:34Z")
Originally asked by Daya on 31 August 2021 (original question) Trigger code to sync when issues transition to in-progress state in destination. .1. We want to run sync when source jira issues get into the in-progress … --- ## [How to synchronize "non-bijective" statuses](https://community.exalate.com/t/how-to-synchronize-non-bijective-statuses/4750)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 3\ **Last updated:** [November 4, 2024, 7:21am UTC](https://community.exalate.com/t/how-to-synchronize-non-bijective-statuses/4750 "2024-11-04T07:21:16Z")
Originally asked by tournier on 24 June 2021 (original question) Hi, we try to sync issues from a public JIRA instance (we’ll call it A) with a private JIRA datacenter instance (we’ll call it B). It basically works W… [Next page](https://community.exalate.com/tag/script/44.md?match_all_tags=true&page=1&tags%5B%5D=script)