# \#migrated\_question **URL:** https://community.exalate.com/tag/migrated-question/101.md [Latest](https://community.exalate.com/latest.md) · [Categories](https://community.exalate.com/categories.md) · [Tags](https://community.exalate.com/tags.md) --- ## [Possibility to sync Jira comments only if the start with a specific string](https://community.exalate.com/t/possibility-to-sync-jira-comments-only-if-the-start-with-a-specific-string/4656)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 3\ **Last updated:** [August 19, 2026, 7:35am UTC](https://community.exalate.com/t/possibility-to-sync-jira-comments-only-if-the-start-with-a-specific-string/4656 "2026-08-19T07:35:09Z")
Originally asked by Gabriele Centinaro on 23 March 2021 (original question) Hi, I want comments to be sync only if they start with a specific string, something like ‘TO\_SYNC’. Is it possible to do that with some kind … --- ## [DevOps \> Jira Attachments](https://community.exalate.com/t/devops-jira-attachments/4369)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 18\ **Last updated:** [August 12, 2026, 7:27am UTC](https://community.exalate.com/t/devops-jira-attachments/4369 "2026-08-12T07:27:13Z")
Originally asked by nick watts on 25 September 2020 (original question) Hi Jira \> DevOps integration = Images attached to comments sync across and appear in the links tab. DevOps \> Jira integration = images do not sy… --- ## [Need a solution for a bi-directional sync, of embedded (in-line) images in the description/comments/Text fields etc.) and their attachments](https://community.exalate.com/t/need-a-solution-for-a-bi-directional-sync-of-embedded-in-line-images-in-the-description-comments-text-fields-etc-and-their-attachments/5582)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 13\ **Last updated:** [July 15, 2026, 1:54pm UTC](https://community.exalate.com/t/need-a-solution-for-a-bi-directional-sync-of-embedded-in-line-images-in-the-description-comments-text-fields-etc-and-their-attachments/5582 "2026-07-15T13:54:46Z")
Originally asked by Harold Oconitrillo on 14 September 2023 (original question) Hello support. Main goal is to be able to create a bi-directional sync. from Azure Devops Board to Jira. Here the first issues that I ha… --- ## [Has anyone integrated SERVICENOW to JIRA via exalate for Vulnerability response?](https://community.exalate.com/t/has-anyone-integrated-servicenow-to-jira-via-exalate-for-vulnerability-response/7840)
**Author:** [@aditya.sinha2](https://community.exalate.com/u/aditya.sinha2)\ **Replies:** 3\ **Last updated:** [July 10, 2026, 5:22am UTC](https://community.exalate.com/t/has-anyone-integrated-servicenow-to-jira-via-exalate-for-vulnerability-response/7840 "2026-07-10T05:22:01Z")
So we have VUL and VIT in Vulnerability response in ServiceNow. And VUL will have VIT’s under it. In similar way we want that in Jira. In ServiceNow they have many to many relationships. How can we make sure that In Jira… --- ## [Zendesk \> Jira: Attachments.created missing?](https://community.exalate.com/t/zendesk-jira-attachments-created-missing/4642)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 3\ **Last updated:** [June 4, 2026, 11:38pm UTC](https://community.exalate.com/t/zendesk-jira-attachments-created-missing/4642 "2026-06-04T23:38:25Z")
Originally asked by Hannu Turunen on 15 March 2021 (original question) Hi. I’m trying to merge last/latest comment & all the attachments on that comment from ZD to JIRA. For that I think I need the attachment created … --- ## [Jira Story to AzureDevops User Story](https://community.exalate.com/t/jira-story-to-azuredevops-user-story/4629)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 3\ **Last updated:** [October 8, 2025, 6:08pm UTC](https://community.exalate.com/t/jira-story-to-azuredevops-user-story/4629 "2025-10-08T18:08:58Z")
Originally asked by Ken Vetter on 03 March 2021 (original question) Hello. And working on a POC for a client. I am using groovy scripting method to sync. When I create a Issue/Story in Jira I want the sync to create … --- ## [Bug in Trigger text box](https://community.exalate.com/t/bug-in-trigger-text-box/6805)
**Author:** [@aaron2.g](https://community.exalate.com/u/aaron2.g)\ **Replies:** 1\ **Last updated:** [October 3, 2025, 4:41pm UTC](https://community.exalate.com/t/bug-in-trigger-text-box/6805 "2025-10-03T16:41:07Z")
When setting a trigger from the Service now side. It looks like trigger when using it from connections area is adding a space in the box. I have to usually go to Trggers to add it rather than do it in the connections are… --- ## [How to only sync public attachments from Jira Service Desk](https://community.exalate.com/t/how-to-only-sync-public-attachments-from-jira-service-desk/4229)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 4\ **Last updated:** [October 3, 2025, 8:09am UTC](https://community.exalate.com/t/how-to-only-sync-public-attachments-from-jira-service-desk/4229 "2025-10-03T08:09:03Z")
Originally asked by Juan Grases on 19 May 2020 (original question) I want to only sync attachments that are references from public comments --- ## [Synchronize users TAGs in comments](https://community.exalate.com/t/synchronize-users-tags-in-comments/4604)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 9\ **Last updated:** [September 12, 2025, 3:19pm UTC](https://community.exalate.com/t/synchronize-users-tags-in-comments/4604 "2025-09-12T15:19:43Z")
Originally asked by Sam on 19 February 2021 (original question) We have two JIRA servers that we synchronize between them, the users between the two JIRA are not the same, the users would like to tag user on other JIRA… --- ## [New Error without changing code Bad response when Updating work item - 400 - response body: VS403354: Index out of range for path /relations/7](https://community.exalate.com/t/new-error-without-changing-code-bad-response-when-updating-work-item-400-response-body-vs403354-index-out-of-range-for-path-relations-7/6581)
**Author:** [@Lautaro](https://community.exalate.com/u/Lautaro)\ **Replies:** 10\ **Last updated:** [September 3, 2025, 6:32pm UTC](https://community.exalate.com/t/new-error-without-changing-code-bad-response-when-updating-work-item-400-response-body-vs403354-index-out-of-range-for-path-relations-7/6581 "2025-09-03T18:32:35Z")
Hello, All of the sudden im getting this error on several tickets and the code was not changed… com.exalate.api.exception.IssueTrackerException: Bad response when Updating work item - 400 - response body: VS403354: Ind… --- ## [How can you add a label (tag) in Azure DevOps based on a custom text field (Jira Onpremise)?](https://community.exalate.com/t/how-can-you-add-a-label-tag-in-azure-devops-based-on-a-custom-text-field-jira-onpremise/5244)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 3\ **Last updated:** [July 30, 2025, 10:00am UTC](https://community.exalate.com/t/how-can-you-add-a-label-tag-in-azure-devops-based-on-a-custom-text-field-jira-onpremise/5244 "2025-07-30T10:00:59Z")
Originally asked by Filip Heyns on 24 June 2022 (original question) --- ## [Is there a way to desactivate update notification mails from exalate tickets?](https://community.exalate.com/t/is-there-a-way-to-desactivate-update-notification-mails-from-exalate-tickets/4513)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 4\ **Last updated:** [July 18, 2025, 10:01am UTC](https://community.exalate.com/t/is-there-a-way-to-desactivate-update-notification-mails-from-exalate-tickets/4513 "2025-07-18T10:01:11Z")
Originally asked by Javier Marcos on 17 December 2020 (original question) We do not want to have mail notification twice (one from JIRA for the original project/ticket and other one from exalated tickets) --- ## [Sprint Name in Custom Field](https://community.exalate.com/t/sprint-name-in-custom-field/5603)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [June 19, 2025, 12:12pm UTC](https://community.exalate.com/t/sprint-name-in-custom-field/5603 "2025-06-19T12:12:03Z")
Originally asked by Harold Oconitrillo on 09 October 2023 (original question) The situation is that we want to synchronize the sprint name value of a ticket on the remote system to a custom field, just showing the name… --- ## ['Acceptance Criteria' not visible for Visual type connection for mapping custom field](https://community.exalate.com/t/acceptance-criteria-not-visible-for-visual-type-connection-for-mapping-custom-field/5210)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:50am UTC](https://community.exalate.com/t/acceptance-criteria-not-visible-for-visual-type-connection-for-mapping-custom-field/5210 "2024-11-04T07:50:20Z")
Originally asked by M. Ashar Iqbal on 17 May 2022 (original question) From customer: “I am trying to map to fields that exist on both sides through the Visual connection. I cannot find the fields at all on Azure and c… --- ## [Support for GitHub "Closed as Unplanned" feature](https://community.exalate.com/t/support-for-github-closed-as-unplanned-feature/5177)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [April 27, 2025, 9:41pm UTC](https://community.exalate.com/t/support-for-github-closed-as-unplanned-feature/5177 "2025-04-27T21:41:57Z")
Originally asked by Francis Martens (Exalate) on 15 April 2022 (original question) GitHub recently introduced the ability to close an issue as “Unplanned”. In Exalate, there is no difference in the local replica JSON b… --- ## [Status Mapping Issue in Exalate Sync (Incorrect Transitions Applied)](https://community.exalate.com/t/status-mapping-issue-in-exalate-sync-incorrect-transitions-applied/6238)
**Author:** [@vijay\_chavan](https://community.exalate.com/u/vijay_chavan)\ **Replies:** 2\ **Last updated:** [April 1, 2025, 5:10pm UTC](https://community.exalate.com/t/status-mapping-issue-in-exalate-sync-incorrect-transitions-applied/6238 "2025-04-01T17:10:50Z")
We are facing an issue with status mapping between our two Jira instances RD PET (Source) and USHWM (Destination) while using Exalate for synchronization. The status transitions are not being applied correctly based on o… --- ## [Attachments sync from Jira to ZD](https://community.exalate.com/t/attachments-sync-from-jira-to-zd/5071)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 4\ **Last updated:** [March 27, 2025, 6:21pm UTC](https://community.exalate.com/t/attachments-sync-from-jira-to-zd/5071 "2025-03-27T18:21:36Z")
Originally asked by brian shen on 22 February 2022 (original question) Expected Behaviour: Jira comment with attachments should create a ZD comment with all the attachments Actual Behaviour: Jira comment with attachme… --- ## [HOw to exalate request type field between 2 JIRA service deesk instances on Cloud?](https://community.exalate.com/t/how-to-exalate-request-type-field-between-2-jira-service-deesk-instances-on-cloud/4615)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [March 22, 2025, 12:53pm UTC](https://community.exalate.com/t/how-to-exalate-request-type-field-between-2-jira-service-deesk-instances-on-cloud/4615 "2025-03-22T12:53:14Z")
Originally asked by Abhijit Shanbhag on 26 February 2021 (original question) I have tried every possible suggested solution on the community and have not been able to sync the request types. Can someone please help me … --- ## [Is it possible to sync Github data (like commits, branches, pull requests) between 2 issues?](https://community.exalate.com/t/is-it-possible-to-sync-github-data-like-commits-branches-pull-requests-between-2-issues/5672)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [March 19, 2025, 12:23pm UTC](https://community.exalate.com/t/is-it-possible-to-sync-github-data-like-commits-branches-pull-requests-between-2-issues/5672 "2025-03-19T12:23:18Z")
Originally asked by Sandhya Muthukumar on 14 May 2024 (original question) We are syncing issues between 2 datacenter instances. The issues on the source has data related to Github which needs to come over during syncin… --- ## [I always take an error "Something went wrong when parsing json null"](https://community.exalate.com/t/i-always-take-an-error-something-went-wrong-when-parsing-json-null/5669)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 4\ **Last updated:** [March 17, 2025, 7:18pm UTC](https://community.exalate.com/t/i-always-take-an-error-something-went-wrong-when-parsing-json-null/5669 "2025-03-17T19:18:31Z")
Originally asked by Grigoriy Efremov on 26 April 2024 (original question) Error Type: Unexpected error Error Detail Message: Something went wrong when parsing json null How can I diagnose the problem and fix it? --- ## [Unable to Exalate from Service Now 'sc\_req\_item' table (RITM's)](https://community.exalate.com/t/unable-to-exalate-from-service-now-sc-req-item-table-ritms/6244)
**Author:** [@cbrooks](https://community.exalate.com/u/cbrooks)\ **Replies:** 2\ **Last updated:** [March 17, 2025, 4:00pm UTC](https://community.exalate.com/t/unable-to-exalate-from-service-now-sc-req-item-table-ritms/6244 "2025-03-17T16:00:06Z")
Unable to Exalate from Service Now ‘sc\_req\_item’ table (RITM’s) I have set-up a trigger on the Sc\_req\_item table if ‘GOTOassignment\_group.name=Data Team’ Reading from the Exalate help: How to Sync RITM (Request Item) i… --- ## [Need to add remote ticket link as a issue link in source ticket in jira cloud](https://community.exalate.com/t/need-to-add-remote-ticket-link-as-a-issue-link-in-source-ticket-in-jira-cloud/6219)
**Author:** [@K\_Mayur](https://community.exalate.com/u/K_Mayur)\ **Replies:** 2\ **Last updated:** [March 15, 2025, 10:43am UTC](https://community.exalate.com/t/need-to-add-remote-ticket-link-as-a-issue-link-in-source-ticket-in-jira-cloud/6219 "2025-03-15T10:43:14Z")
Hello Community, I tried the solution in this article - How to put the remote link as the issue link in Jira Cloud? But it throws error “Issue does not exist or you don’t have permission to see”. If I create ticket wit… --- ## [Clean up Exalate database after restore Prd to Dev environment](https://community.exalate.com/t/clean-up-exalate-database-after-restore-prd-to-dev-environment/6223)
**Author:** [@ron.becker](https://community.exalate.com/u/ron.becker)\ **Replies:** 1\ **Last updated:** [March 13, 2025, 4:00pm UTC](https://community.exalate.com/t/clean-up-exalate-database-after-restore-prd-to-dev-environment/6223 "2025-03-13T16:00:21Z")
Hi, we have three Jira Data Center On Prem instances, one for production, one for testing and one for development. It often happens that to refresh the development environments we update the Dev environments using Jira X… --- ## [How to calculate the sync-up tickets between 2 projects?](https://community.exalate.com/t/how-to-calculate-the-sync-up-tickets-between-2-projects/4412)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [January 6, 2025, 2:44pm UTC](https://community.exalate.com/t/how-to-calculate-the-sync-up-tickets-between-2-projects/4412 "2025-01-06T14:44:48Z")
Originally asked by allenhsieh on 26 October 2020 (original question) Hi Support, I like to know are there any ways of comparing the tickets number between 2 sync-up projects? For instance, I like to know the amount … --- ## [Synchronizing System field with a cascade select value](https://community.exalate.com/t/synchronizing-system-field-with-a-cascade-select-value/4087)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 3\ **Last updated:** [December 2, 2024, 12:17pm UTC](https://community.exalate.com/t/synchronizing-system-field-with-a-cascade-select-value/4087 "2024-12-02T12:17:46Z")
Originally asked by Sujan Karanjeet on 25 September 2019 (original question) Hi, I’m trying to synchronize a system field “Affects Version/s” (affectedVersions) to a value from a cascade field. I’ve tried the followi… --- ## [Local URL in question or comments](https://community.exalate.com/t/local-url-in-question-or-comments/5684)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [November 4, 2024, 8:21am UTC](https://community.exalate.com/t/local-url-in-question-or-comments/5684 "2024-11-04T08:21:46Z")
Originally asked by Francis Martens (Exalate) on 03 November 2024 (original question) Is it possible to convert links to local issues such that it points to the related issue on the other side For instance this url H… --- ## [Syncing Salesforce Chatter Posts to Azure DevOps Discussion Section](https://community.exalate.com/t/syncing-salesforce-chatter-posts-to-azure-devops-discussion-section/5683)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 0\ **Last updated:** [November 4, 2024, 8:21am UTC](https://community.exalate.com/t/syncing-salesforce-chatter-posts-to-azure-devops-discussion-section/5683 "2024-11-04T08:21:43Z")
Originally asked by Kaleigh Garcia on 25 October 2024 (original question) Hello Exalate Community, I’m working on a sync configuration between Salesforce and Azure DevOps (ADO) with the goal of syncing Salesforce Chat… --- ## [Getting errors on first sync with Azure from JIRA](https://community.exalate.com/t/getting-errors-on-first-sync-with-azure-from-jira/5682)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 8:21am UTC](https://community.exalate.com/t/getting-errors-on-first-sync-with-azure-from-jira/5682 "2024-11-04T08:21:42Z")
Originally asked by Charlie Schonken on 23 October 2024 (original question) I get the following error: Bad response when creating work item - 400 - response body: TF401320: Rule Error for field Hamilton Area. Error co… --- ## [How to make API calls to custom end points using Exalate?](https://community.exalate.com/t/how-to-make-api-calls-to-custom-end-points-using-exalate/5681)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 8:21am UTC](https://community.exalate.com/t/how-to-make-api-calls-to-custom-end-points-using-exalate/5681 "2024-11-04T08:21:30Z")
Originally asked by Dhiren Notani on 17 October 2024 (original question) --- ## [Assistance Needed with Initial Sync of State from ADO to Salesforce](https://community.exalate.com/t/assistance-needed-with-initial-sync-of-state-from-ado-to-salesforce/5680)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 0\ **Last updated:** [November 4, 2024, 8:21am UTC](https://community.exalate.com/t/assistance-needed-with-initial-sync-of-state-from-ado-to-salesforce/5680 "2024-11-04T08:21:28Z")
Originally asked by Kaleigh Garcia on 17 October 2024 (original question) Hello! I’m experiencing an issue with our Exalate sync setup between ADO and Salesforce where the State field from ADO does not sync over to th… [Next page](https://community.exalate.com/tag/migrated-question/101.md?match_all_tags=true&page=1&tags%5B%5D=migrated_question)